DigitalChalk, by Sciolytix vs. EPAY Systems

Digital Chalk is perfect for organizations who are looking for an easy to use Learning Management System and don't need all the bells, whistles, and bulk of the LMS giants, like Cornerstone or SuccessFactors. Digital Chalk doesn't require an administrative specialist to learn a whole new language and environment with endless options and settings. It's very easy to use for both learners and administrators, and yet at the same time provides the exact functions you need.

Incentivized

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Incentivized

• While I used the platform, it improved its integrations with PowerPoint, making it easy to convert slides to the DigitalChalk format.
• The editing layers for audio underneath the slides is very user-friendly and easy to use.
• While we didn't use the quiz randomization, I liked how there was a structure built to it so that those who had more robust usage situations than ours would be able to improve engagement and assess learning at a higher level.

Incentivized

• EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions.
• System functionality is configurable so that we minimize custom programming.

Incentivized

• The administration of Digital Chalk is very easy. The function I think may be missing is an easy way to add revisions and assign them to the students who need them. For example, when you update a piece of a course it would have an indication that it is version xxx and would ask who would like to assign it to - everyone who has taken it before or just new students.
• It would nice to have the system recognize when a student has already completed an element of a course that may be used in another course. For example, if video A is part of courses 1 and 2, and the student already watched it in course 1, it would ask the administrator if they should get automated credit for it in course 2, as well.

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

As I mentioned previously, Digital Chalk's customer support is excellent. I also got a reply back within an hour, and it was usually the same person. So, they were familiar with our needs and how we were using the system. Honestly, most of the time we had to contact their support, it was an issue on the user's side, not in the software. Yet, they still helped identify the issue and consulted on how to fix it.

Incentivized

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

DigitalChalk gave the organization the hands-on ownership of content creation and delivery while meeting our usage case of hands-off course management on a daily basis and extending the reach of the course content and certificate to as many people as possible. It's easy to use, very cost-effective to implement, and the overall experience means that the course participants get what they need out of the course without a lot of effort on their part.

Incentivized

Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other
alternatives. With other alternatives, there was one issue or another which just
used to not give us a very smooth and subtle experience. Thankfully, this tool
has solved all our problems and has been a godsend gift that does its job
quietly and lets the final results make the noise.

Incentivized

• DigtialChalk's ROI is positive - the cost model of low up-front costs to get started, then paying a small amount per course participant means that organizations implementing DigitalChalk as their platform get more than their money's worth from it. It returns profit quickly and on a consistent basis.
• The asynchronous nature of the platform, combined with the targeted usage situation of hands-off course delivery and management, means that resources to create, deliver, and maintain courses can be held with either one person (like an instructional designer) or even an outside contractor. This means that there's little impact to the fixed operating costs involved with hiring someone else to manage it.

Incentivized

• Decreased the Risk of lawsuits due to paying incorrectly
• Allows for accurate Payroll process
• Employees are paid correctly per the law- Employee Happiness

Incentivized