DigitalGenius vs. Social Mention

Social Mention

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DigitalGenius	Score 0.0 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London…	N/A
Social Mention	Score 1.0 out of 10	N/A	Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.	N/A

Pricing

DigitalGenius

Social Mention

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
DigitalGenius	Social Mention
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT.

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More Pricing Information

Community Pulse
	DigitalGenius	Social Mention

Best Alternatives
	DigitalGenius	Social Mention
Small Businesses	Simplify360 Score 7.8 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Front Score 9.0 out of 10	Mention Score 9.4 out of 10
Enterprises	Front Score 9.0 out of 10	Social Suite by Reputation.com Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DigitalGenius	Social Mention
Likelihood to Recommend	- (0 ratings)	1.0 (9 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (5 ratings)
Usability	- (0 ratings)	1.0 (1 ratings)
Implementation Rating	- (0 ratings)	7.0 (1 ratings)

User Testimonials
	DigitalGenius	Social Mention
Likelihood to Recommend	DigitalGenius No answers on this topic	Social Mention Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable. Incentivized Verified User Anonymous Read full review
Pros	DigitalGenius No answers on this topic	Social Mention Can predict future response from today's number. Let's you judge which types of campaigns to run. Has a very well managed dashboard of results. Incentivized Verified User Anonymous Read full review
Cons	DigitalGenius No answers on this topic	Social Mention Under the "Free" dashboard you are limited to only receiving weekly results. Can't negate those tags which contain my tags. Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	DigitalGenius No answers on this topic	Social Mention I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away Marissa Ferri PR Associate Read full review
Usability	DigitalGenius No answers on this topic	Social Mention While it's easy to use and pay for it's totally useless. Verified User Anonymous Read full review
Implementation Rating	DigitalGenius No answers on this topic	Social Mention It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful. Kathy Hughes Langfield, MBA VP Operations Read full review
Alternatives Considered	DigitalGenius No answers on this topic	Social Mention Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz. Lauren Fortuna Research Analyst Read full review
Return on Investment	DigitalGenius No answers on this topic	Social Mention The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones). Verified User Anonymous Read full review
ScreenShots	DigitalGenius Screenshots