DigitalGenius vs. Sprout Social
DigitalGenius vs. Sprout Social
Product | Rating | Most Used By | Product Summary | Starting Price |
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DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Sprout Social | N/A | Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives… | $249 per month per user |
DigitalGenius | Sprout Social | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | — | ||||||||||||||
More Pricing Information |
DigitalGenius | Sprout Social | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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DigitalGenius | Sprout Social | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Publer Score 9.7 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Sprout Social | |
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Likelihood to Recommend | - (0 ratings) | 7.6 (115 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (62 ratings) |
Usability | - (0 ratings) | 7.1 (42 ratings) |
Availability | - (0 ratings) | 7.7 (8 ratings) |
Performance | - (0 ratings) | 8.0 (7 ratings) |
Support Rating | - (0 ratings) | 5.2 (37 ratings) |
Online Training | - (0 ratings) | 7.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (11 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
DigitalGenius | Sprout Social | |
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Likelihood to Recommend | DigitalGenius No answers on this topic | Sprout Social |
Pros | DigitalGenius No answers on this topic | Sprout Social |
Cons | DigitalGenius No answers on this topic | Sprout Social |
Likelihood to Renew | DigitalGenius No answers on this topic | Sprout Social |
Usability | DigitalGenius No answers on this topic | Sprout Social |
Reliability and Availability | DigitalGenius No answers on this topic | Sprout Social |
Performance | DigitalGenius No answers on this topic | Sprout Social |
Support Rating | DigitalGenius No answers on this topic | Sprout Social |
Online Training | DigitalGenius No answers on this topic | Sprout Social |
Implementation Rating | DigitalGenius No answers on this topic | Sprout Social |
Alternatives Considered | DigitalGenius No answers on this topic | Sprout Social |
Return on Investment | DigitalGenius No answers on this topic | Sprout Social |
ScreenShots | DigitalGenius Screenshots | Sprout Social Screenshots |