Diligent Boards vs. OpenText SendSecure

Diligent is pricey, so it is suitable for large-size organizations with sufficient funding. Universities and colleges would be good clients. Diligent is not suitable for small organizations or not-for-profit organizations due to the pricing. There are other options to distribute and share documents, such as Google format, so I think pricing is the key to expand the market for Diligent.

Incentivized

It is super easy to use any time we have a need to send something encrypted. It is great, because if we have a client that needs to send us something, we can send that person a link and they are able to use that to send us a protected file.

Incentivized

• Easy end-user interface - for boards with maybe less technological experience, the format was very user friendly.
• Facsimile signature - eliminates trying to coordinate schedules to obtain signatures to written consents.
• Customer Service - Diligent Boards trained employees, not a call center, available 24/7.

Incentivized

• It is very user-friendly even for users that are not particularly tech-savvy.
• The integration into Outlook makes it so convenient to use.
• Gaining access to the portal is easy as well, so if you are away from your workstation, you can still send things securely.

Incentivized

• I am using one click, it would be nice to see what board members see
• I mentioned before I would like to be able to sort documents by various parameters like importance, date, type
• Talking to other assistance i find that everyone knows something different about quicker ways to load, maybe a weekly/monthly tip would be beneficial.

Incentivized

• Only compatible with Outlook 2010 or newer.
• Only compatible with Windows OS.
• No other complaints so far.

Incentivized

Because it is a great product--safe, secure and reliable. If it ain't broke, don't fix it!!

Incentivized

It is very easy to use

Incentivized

Great service!

Quick service, specially on loading.

As previously stated, I applaud how effective the customer service team was during the onboarding process. They communicated effectively and offered around-the-clock assistance. The training sessions are also useful and allow you to learn at your own pace. They are also willing to set up time to discuss any concerns.

Incentivized

The training was executed through a Deligent meber.

I think our Diligent Boards implementation went well

Incentivized

It was the end user interface that ultimately sold me on Diligent Boards. I also appreciated the customer service center being Diligent employees, the high level of security features, and the single username and password for directors with multiple Diligent Boards sites.

Incentivized

None. We were not able to email securely.

Incentivized

It is really worth it.

• Increases productivity and efficiency for the admin, such as myself, who can quickly develop the book
• Houses confidential material
• Can accommodate extremely large books effortlessly

Incentivized

• It allowed us to become HIPAA compliant with email.
• It integrates seamlessly into our current email interface.
• Support we have received has been excellent. Always timely.

Incentivized