Discord vs. Help Lightning
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Discord | Score8.3 out of 10 | N/A | Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds. | $4.99 per month |
Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
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| Discord | Help Lightning | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
94% Would buy again 30 Answers | No answers on this topic | |
| Delivers good value for the price | ||
100% Delivers good value for the price 31 Answers | No answers on this topic | |
| Happy with the feature set | ||
94% Happy with the feature set 30 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 24 Answers | No answers on this topic | |
| Implementation went as expected | ||
96% Implementation went as expected 27 Answers | No answers on this topic | |
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| Small Businesses | Flock Score9.5 out of 10 | LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies | Troop Messenger Score9.8 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises | Cisco Business Edition 7000 (discontinued) Score9 out of 10 | TeamViewer Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Discord | Help Lightning | |
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| Likelihood to Recommend | 8.2 | 10.0 |
| Usability | 8.4 | - |
| Support Rating | 9.2 | - |
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| ScreenShots | Help Lightning Screenshots |






