D&B Finance Analytics vs. Maxio

D&B Finance Analytics is helpful with determining a customer's credit worthiness when our customer has data reported. We are a Wholesale Durable Goods company and we prefer to see data reflecting Trade Payments that show Wholesale Durable and/or Non-Durable Goods to help us see how they pay their Trade Payments. I also like to see the Maximum Credit Recommendation, however, in some instances I tend to disagree just based on customer history with us as well as the lack of data for Trade Payments. I would (and have) definitely recommend this program to colleagues.

Incentivized

SaaSOptics is awesome for growing companies that want to automate their invoicing. I like that it is also aimed at subscription based sales structures rather than sales that occur at a single point in time (but has the ability to support both). SaaSOptics makes it super easy to keep track of subscriptions, renewals, co-terms, etc. The reporting is a great feature, but we are unable to use most of the reports as we are a cash-based accounting firm. SO caters to accrual accounting and GAAP compliant firms which makes sense as it is the most commonly accepted accounting basis here in the US, but many small SaaS start-ups are still operating on cash basis. We are one of those companies, so we are able to get a ton of use out of the invoicing side of things, a lot of the reports are useless for us. We also wish SO had a commission module since we already integrate our CRM and accounting softwares into it, but that is not a make it or break it for us. We love the time SO has saved us.

Incentivized

• Custom Scores
• Finding Companies through Search or Advanced Search. It's got an easy search bar. And then for example, we have companies all over the world that come to us. And so we can just choose the country, for example, and then write the name in there and it'll bring up a lot of different companies that maybe are exactly that name or close to that name. And when we see what we believe to be the actual company, we can click on it and then know whether they are credit worthy.
• Great UX on the website - fast and easy to use. The speed with which it operates is really terrific and very important for us because we usually have to make that decision right away.
• Using something as objective as a numerical score simplifies decisions about offering credit. We have to make a decision usually on whether to offer credit to an advertiser quickly. So what's wonderful about the process is that we don't have to be searching around on Google or any kind of review site and then try to discern whether they're credit worthy. We simply open up the D&B Finance Analytics tool.

Incentivized

• Chargify's API is solid and easy to use, including JSON and XML interfaces.
• Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
• Chargify listens to its customer base and their suggestions for feature enhancements.

Incentivized

• Provide EIN number of the business to ensure you are viewing the correct business.
• Have an easier, clearer way to view a parent company and its subsidiaries or a main entity and its other addresses, so basically clearly define if it is the same entity.

Incentivized

• We have contracts that are 12 months long but customers pay monthly. When terms change (raise or lower price) mid contract, changes are not easy.
• AR collection was an issue. However, SaaSOptics just released a report to track outstanding invoices and it works great.
• Integration with QuickBooks is OK but it isn't straightforward to issue a credit memo for a particular customer.

Incentivized

D&B Finance Analytics reports have just about everything. You can see a full company profile including legal forms, history records, employee count, years in business, paydex scores, delinquency scores, viability ratings, state of incorporations, naics codes, CEO or business owner names, etc. There is a lot that pulls up in this report

Incentivized

They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.

Very easy to access, and the reports are generally intuitive and clearly understandable. Some minor issues with entering data, nothing that would keep me from using this software, though. The databases it draws from are robust, and I can generally find the information I need, or get pointed to that information as a result of studying the report.

Incentivized

There is definitely a learning curve - to me the UI for reporting was not intuitive and often required me to ask our RevOps to pull data for me

Incentivized

I've never had any issues with the availability of D&B. Whenever I've needed to run a report on a company, it has always been available

Incentivized

5--PAGES TEND TO LOAD SLOWLY MORE OFTEN THAN NOT. IT IS A PROBLEM I NOTICE MORE OFTEN WHEN THERE ARE EXTREMELY LARGE CORPORATE LINKAGES

Incentivized

The customer support service team is very good and very knowledgeable. The customer reps are also helpful and quick to answer back when I send them an email or need to call them for additional help if I can not find it on my own. The whole D&B community is awesome on how they treat the customers.

Incentivized

They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.

Incentivized

The online training was worth it. We did an online training with our team and an account rep from D&B. They walked us through the entire interface and answered all of our questions.

Incentivized

Skipping question, I was not involved in implementation.

Incentivized

We have used CLEAR, LexisNexis, Paynet (Equifax), and Zoom info. I would say D&B is compatible with LexisNexis, but less competitive with CLEAR and Paynet (Equifax). Paynet (Equifax) is much more applicable as it provides credit history on term debt, which is the area we provide financing for in our industry.

Incentivized

Maxio (via information we found on their website and in the initial sales call) seemed like the most comprehensive fit at the time and we liked the interface. We eventually found out that there was a massive gap between what was promised us and what was actually delivered. Below is an excerpt to an email that we sent to the technical solutions consultant and sales rep three months after purchase: "I am, however, frustrated that a solution promised in the demo call ended up being a solution that was so cumbersome that 1) no one knew how to implement it except [tech consultant], who I was never able to get ahold of 2) it delayed our launch by two months and resulted in real frustration for my team and thousands of dollars in lost revenue and 3) brought more effort and annoyance to our customers than we were anticipating. I'm bringing this to your attention because I strongly feel that there has been a discrepancy between possible solutions and actual solutions. It is frustrating to make a purchase decision based on features discussed during a demo call, develop a plan of action based on what was discussed, and then have to iterate for months on end. It is also frustrating to hear that something is an "easy" solution by one team member and then hear it is "difficult and not recommended" by another."

AT THIS PARTICULAR TIME, WE ONLY USE IT TO MAKE A DETERMINATION ON CREDIT. NO OTHER DEPARTMENTS HAVE ACCESS TO PROGRAM OTHER THAN ACCOUNTING

Incentivized

• As long as good credit decisions are being made by the user, DSO can expect to be reduced.
• ROI in terms of value for the cost of using D&B, is typically favorable.
• Working Capital generally does increase with better DSO and fewer write offs.

Incentivized

• SaaSOptics has helped decrease the time spent on month-end. Their reporting is always accurate and reconciling deferred revenue is no longer a headache.
• Increased accuracy in billing which has decreased the amount of invoice inquiries by our clients.
• Sped up the quote-to-cash process with Salesforce.com and Stripe integration. Sales orders are processed faster and customers are utilizing "buttons" on invoices to submit payment details.
• Increased our ability to stay on top of past due invoices with new collections module.
• The metrics in SaaSOptics has improved financial presentations by providing more insight into our business.

Incentivized