TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Maxio

    Score8.1 out of 10
    N/AMaxio helps B2B SaaS companies maximize their revenue operations. The financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue & expense recognition, and SaaS metrics & analytics.

    $599

    per month

    Pricing
    Maxio
    Editions & Modules
    Build
    $0
    30 Day Trial
    Grow
    $599
    per month up to $100k in monthly billings
    Scale
    Custom
    Offerings
    Pricing Offerings
    Maxio
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsBuild Plan - Developer-friendly sandbox where you can try out billing for free for 30 days. Grow Plan - Complete B2B subscription management platform with billing, revenue recognition, and reporting. Scale Plan - Tailored solution to support high billing volumes and advanced requirements. Talk with Sales about available volume-based discounts.
    More Pricing Information
    Community Pulse
    Maxio
    Considered Both Products
    Maxio (previously SaaSOptics + Chargify)
    Chose Maxio
    Both are great, Maxio is a bit more user friendly than Stripe in my opinion
    Incentivized
    Chose Maxio
    Maxio (via information we found on their website and in the initial sales call) seemed like the most comprehensive fit at the time and we liked the interface. We eventually found out that there was a massive gap between what was promised us and what was actually delivered. …
    Incentivized
    Chose Maxio
    I inherited SaaSOptics from several predecessors that worked on it before me. I believe they used Chargebee or Chargify before SaaSOptics, but I haven't used them. I pray that the market comes up with a better product for subscription revenue management, SaaS metric reporting, …
    Incentivized
    Chose Maxio
    SaaSOptics was all that I looked into.
    Incentivized
    Chose Maxio
    The reporting is better than what I've used in other products. I have been very impressed with the range and availability of the metrics. It's been a few years since I used Recurly regularly, but I have no need to look elsewhere for billing management needs after working with …
    Incentivized
    Chose Maxio
    QuickBooks is what we originally used for invoicing, but we outgrew that and it was taking up a lot of time to manually create invoices. We also were tracking invoicing on an Excel spreadsheet for 500 customers, so there was a lot of room for error. SaaSOptics eliminated these …
    Incentivized
    Chose Maxio
    Chargify is easier to use and manage. The Achilles heel is the 3rd-party integrations, where the options are limited. If managing a few products or businesses, this can be the more ideal option. WooCommerce has easy integration with WordPress but it requires the help of …
    Incentivized
    Chose Maxio
    We did not evaluate other options. We decided to go with Chargify based on the ease of use and the ability to have multiple sites within one account. It accomplished what we needed to and for a price that was within our budget. At the time, Chargify was a great fit and we …
    Incentivized
    Chose Maxio
    The other products (QuickBooks and Salesforce) are complementary to SaaSOptics. I have not used any products that compete directly with SaaSOptics although I understand there are several out there.
    Incentivized
    Chose Maxio
    I researched other options for Revenue Recognition, but SaaS integrates with QB Desktop, was reasonably priced and met all of our objectives.
    Incentivized
    Chose Maxio
    Insight Squared did not integrate with HubSpot which is what we use as our CRM. We chose SaaSOptics because it offered GAAP compliant revenue recognition, great reporting, and the user experience quality was high.
    Incentivized
    Chose Maxio
    We had no other products at the time of the SaaSOptics selection.
    Incentivized
    Chose Maxio
    Zuora is a B2C subscription billing system best used for companies like Netflix. For a B2B company, the sales process can be much more complex and Zuora was never able to handle that. For the 2 years we struggled with Zuora (now referred to the dark ages within our company) we …
    Incentivized
    Chose Maxio
    We evaluated Recurly early on but rejected it because at the time it did not support the payment gateway we needed, and lacked some metered billing stuff that we needed. I understand they now have improved, but we did not go back to re-try them.
    Incentivized
    Chose Maxio
    We evaluated several recurring billing services - but Chargify was the only one we found that supported our current merchant portal. They had the widest selection of merchant portals - and the most competitive service fees.
    Incentivized
    Chose Maxio
    I haven't used anything other than Chargify.
    Incentivized
    Chose Maxio
    I was not part of the decision to select Chargify.
    Incentivized
    Chose Maxio
    When we were looking we did not find any alternatives that could stack up against Chargify.
    Incentivized
    Chose Maxio

    Chargify met a list of set requirements and our budget at the time. The main items were:

    1. Salesforce integration
    Incentivized
    Chose Maxio
    We previously used another recurring processor. Although their product worked well and was much cheaper, their customer service became increasingly less responsive. Chargify's API is equally easy to implement as our previous recurring payment processor..
    Incentivized
    Chose Maxio
    Pricing ends up being pretty close across the board with their main competitors. What it came down to for us is having a vendor that went the extra mile and we felt that Chagify met that and they have exceeded that expectation.
    Key User Insights
    Would buy again
    80%
    Would buy again
    8 Answers
    Delivers good value for the price
    78%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Maxio
    Small Businesses
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    Chargebee
    Score8.5 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Maxio
    Likelihood to Recommend
    8.0
    (25 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    Usability
    8.0
    (2 ratings)
    Support Rating
    8.0
    (2 ratings)
    User Testimonials
    Maxio
    Likelihood to Recommend
    Maxio (previously SaaSOptics + Chargify)
    In my opinion, Maxio is well suited for a large company with simple products/billing scenarios and 10s of thousands of dollars available to waste on implementation, learning curve, and mistakes. For any other company, I do not advise purchasing Maxio.
    Read full review
    Pros
    Maxio (previously SaaSOptics + Chargify)
    • Managing deferred revenue.
    • Contract management is flexible and allows us to see data that we never had before.
    • Billing is painless and is now done within a couple hours. Previously it would take at least 1-2 days.
    • Business Metrics and Reporting.
    Incentivized
    Read full review
    Cons
    Maxio (previously SaaSOptics + Chargify)
    • Options for Cash-based businesses. While it's not GAAP compliant and most users are accrual, many SaaS start ups are still small and operating on a cash basis.
    • Commissions Module since SO already has all our data intergrations
    • So many different features and data entry points that manual data entry errors are common
    Incentivized
    Read full review
    Likelihood to Renew
    Maxio (previously SaaSOptics + Chargify)
    They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.
    Read full review
    Usability
    Maxio (previously SaaSOptics + Chargify)
    There is definitely a learning curve - to me the UI for reporting was not intuitive and often required me to ask our RevOps to pull data for me
    Incentivized
    Read full review
    Support Rating
    Maxio (previously SaaSOptics + Chargify)
    They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.
    Incentivized
    Read full review
    Alternatives Considered
    Maxio (previously SaaSOptics + Chargify)
    I inherited SaaSOptics from several predecessors that worked on it before me. I believe they used Chargebee or Chargify before SaaSOptics, but I haven't used them. I pray that the market comes up with a better product for subscription revenue management, SaaS metric reporting, and financial projections. Unfortunately, I don't have the time or the team to be able to successfully complete the transition to new software at this time, so I feel like I'm stuck with SaaSOptics at this point
    Read full review
    Return on Investment
    Maxio (previously SaaSOptics + Chargify)
    • Limitations in Chargify's invoicing capability has resulted in our finance team having to manually send invoices from our accounting system. This has resulted in 10-15 hours a week of resource wasted on something that Chargify should automatically do. If this isn't addressed, then the wasted time will increase as we scale.
    Incentivized
    Read full review
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