Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.
N/A
Notion
Score 8.7 out of 10
N/A
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
At the company I work for, we use Notion as an organizational base for all sectors and projects. For example, we use it for the marketing team, customer support team, among others. And for each one, we can create pipelines, tasks, due dates, execution time, tags with different colors. It's something very versatile that helps with everything around here. We've even created a sales funnel in Notion.
I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant
Notion addresses most of our needs and help teams to organize their tasks, track their progresses and then archive for future reference. The company uses Notion to share announcement, holiday schedules, employee contact information and organizational structures. Everyone finds it useful and helpful. The notifications are instant. Reminders are on time.
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
Jira is a great tool, that is probably more robust than Notion and more scalable. But for a small company (under 50 people) the investment is hard to swallow without a significant revenue stream justifying it. Notion is a perfect low cost option that meets 80% of the capability, and that extra 20% is not needed by most organizations.
The first positive impact of using Notion is saving time and increased productivity. Since switching to Notion, I spend less time searching for notes, tasks, or messy documents. Everything is in one place, making my workflow at least 30% more efficient compared to using multiple apps.
The second positive impact is a better organization (and it leads to fewer missed business opportunities). Before Notion, it was easy to lose track of ideas, follow-ups, or small tasks. Now, I rarely forget important details, which has led to more consistent execution of projects and fewer last-minute rushes.
Because Notion’s free plan has been more than enough for my needs, using the free plan has another positive impact on ROI for me. If I had to replace it with separate tools for note-taking, task management, and project planning, I’d likely spend $10–$30 per month on multiple subscriptions.
Although they are very few, Notion has some negative impacts or limitations on ROI. I think the most important one is the offline mode issues can interrupt productivity. There have been times when I needed to access an important document while traveling or in a meeting with poor internet and couldn't. This led to delays or extra effort to work around the issue.
While Notion is fantastic for organizing work, it's not a full replacement for spreadsheets, collaborative docs, or task management software in all cases. This means I still need to use some other apps for specific tasks, which slightly reduces the efficiency gain.
If I need to give some figures; Notion helps me at least 3-5 hours per week to save time; $10–$30 per month by not needing multiple apps. Even with some limitations, Notion has had a net positive impact on my productivity, organization, and overall efficiency, all at zero cost!
