What users are saying about
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Top Rated
837 Ratings

DocuSign

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Top Rated
837 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • Formstack Documents is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

6.8

DocuSign

68%
150 Ratings
8.5

Formstack Documents

85%
9 Ratings

Likelihood to Renew

7.0

DocuSign

70%
12 Ratings
8.0

Formstack Documents

80%
1 Rating

Usability

10.0

DocuSign

100%
10 Ratings

Formstack Documents

N/A
0 Ratings

Availability

10.0

DocuSign

100%
5 Ratings

Formstack Documents

N/A
0 Ratings

Performance

10.0

DocuSign

100%
3 Ratings

Formstack Documents

N/A
0 Ratings

Support Rating

9.8

DocuSign

98%
91 Ratings
10.0

Formstack Documents

100%
6 Ratings

Online Training

10.0

DocuSign

100%
1 Rating

Formstack Documents

N/A
0 Ratings

Implementation Rating

10.0

DocuSign

100%
13 Ratings

Formstack Documents

N/A
0 Ratings

Product Scalability

10.0

DocuSign

100%
1 Rating

Formstack Documents

N/A
0 Ratings

Likelihood to Recommend

DocuSign

I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
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Formstack

[Formstack Documents (formerly WebMerge) is] well suited for a mid-size organization that has multiple data inputs and needs to provide structure and professional document generation. As helpful as it is, the cost would prevent smaller businesses from realizing the cost savings that a larger one will.
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Pros

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
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Formstack

  • Excellent integration with other popular platforms
  • Clear and usable documentation to walk through setup in a number of scenarios
  • Responsive support that provided appropriate answers when we had questions
  • Flexibility in use cases that support multiple modes of use
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Cons

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
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Formstack

  • We've had some issues with document formatting when the Formstack document comes through. Nothing outrageous, but it has been very inconvenient and annoying.
  • The Formstack website is not attractive or user friendly.
  • I think it could be clearer to Formstack users that it is a tool that needs another tool, not a tool all its own.
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Pricing Details

DocuSign

Starting Price

$0

Editions & Modules

DocuSign editions and modules pricing
EditionModules
Personal151
Standard402
Business Pro603
Advanced SolutionsCustom Pricing4
Real Starter155
DocuSign for Realtors356

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Formstack Documents

Starting Price

Editions & Modules

Formstack Documents editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    DocuSign

    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
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    Formstack

    Ease of use, nice functionality that saves time
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    Usability

    DocuSign

    The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
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    Formstack

    No answers on this topic

    Reliability and Availability

    DocuSign

    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
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    Formstack

    No answers on this topic

    Performance

    DocuSign

    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
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    Formstack

    No answers on this topic

    Support Rating

    DocuSign

    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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    Formstack

    Support was always readily available and happy to assist whenever I had a question or needed help. Great experience every time.
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    Online Training

    DocuSign

    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
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    Formstack

    No answers on this topic

    Implementation Rating

    DocuSign

    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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    Formstack

    No answers on this topic

    Alternatives Considered

    DocuSign

    I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
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    Formstack

    Each of the programs above answered a specific call to action. While each addressed a small portion of our need, they never quite fit the bill for what we needed. It was actually a representative from three of the ones above which selected WebMerge. They wanted to sell their product, but knew that we would be unfulfilled if we went with them
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    Scalability

    DocuSign

    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
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    Formstack

    No answers on this topic

    Return on Investment

    DocuSign

    • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
    • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
    • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
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    Formstack

    • The return on investment has been very good. It's very cost effective product. Our service team is on the phone and it takes away from the customer service if they are having to input the same information on applications. Web Merge eliminates additional key strokes while giving customers more time to run their business.
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    Screenshots

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