What users are saying about
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Top Rated
426 Ratings
2 Ratings

DocuSign

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Top Rated
426 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

SigningHub

SigningHub worked well for me for collecting digital signatures on contracts from independent contractors. It's well suited for both small businesses (like mine) and bigger businesses since you can create a specific workflow for each sort of document you upload. It's also great for storing the signed and master documents. However, it may not be appropriate in certain industries with specific data security rules. Check with the regulators of your industry before using (lawyers, I'm talking to you...)
Robin Bull | TrustRadius Reviewer

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

SigningHub

  • You can add individual documents for each person that needs to sign something.
  • You can upload documents you use over and over and prep them within SigningHub.
  • You can allow SigningHub to store them and you can download copies if needed.
  • You're notified by email when the signing process is complete.
  • You can limit the amount of time that the signor will have access to the document.
  • You can create a workflow for each document.
Robin Bull | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

SigningHub

  • I found setting up a workflow for each different document a little confusing.
  • I'd get errors from time to time when prepping a document. This usually happened when I was inserting a date field or a signature field (which are fairly important fields for contracts).
  • The one time I needed help and contacted the company, the representative made me feel like I was dumb.
Robin Bull | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

SigningHub

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

SigningHub

No score
No answers yet
No answers on this topic

Support Rating

DocuSign

DocuSign 8.9
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

SigningHub

No score
No answers yet
No answers on this topic

Implementation Rating

DocuSign

DocuSign 9.5
Based on 10 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

SigningHub

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

SigningHub

I've used DocuSign and Adobe Acrobat DC in the past. DocuSign is nice because it easily integrates into Word, but it's also a bit pricey for a small business who may not use it all that much. Acrobat is great for signatures, but documents signed are stored on your own hard drive. Whereas, they're stored on SigningHub's end
Robin Bull | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

SigningHub

  • It was very affordable for a small business. I could use it for unlimited documents for a very modest monthly fee.
  • It could handle an unlimited number of documents.
  • Document retrieval is easy.
Robin Bull | TrustRadius Reviewer

Screenshots

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SigningHub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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