DocuWare vs. IBM API Connect

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

Independently Invited by TrustRadius

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Based on our experience, IBM API Connect clearly excels in large enterprises navigating complex B2B ecosystems, especially within the Fintech and Banking sectors. Its capabilities are particularly valuable for achieving Open Banking compliance, facilitating the monetization of data and services, and seamlessly operating in hybrid cloud environments. However, it's crucial to understand that IBM API Connect primarily functions as an API management and orchestration tool. This means that backend integrations with providers like databases are best handled by dedicated integration middleware, such as IBM App Connect, allowing API Connect to then securely and efficiently expose those functionalities to external entities.

• OCR is very good
• Support
• Ease of use

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• API discovery feature is very helpful to allow us to scope the work required before diving into things.
• The ability to set permissions and rulesets at a user level is essential to restrict access to specific datasets.
• Ability for external users (those from outside our organisation) to leverage the API in more restrictive manner.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improvement can come in the interface of the tool, which is sometimes complex and requires a deep understanding of the tool.
• Improving the different levels of access to the playroom could be helpful because product owners and developers need to see other information.
• Publishing API and integration of API can be more straightforward.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Docuware has become a vital part of our organization.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Fairly intuitive for average users.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I can honestly say that the availability of the platform has been incredible, with almost no disruptions during the two years of the implementation. Availability is provided through the distributed architecture that may be deployed in multiple zones. We have had almost no cases of unplanned outages, and most maintenance operations were done during planned downtimes.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

IBM API Connect and Apigee are both robust API management platforms. IBM API Connect was selected for its strong integration capabilities, hybrid cloud deployment options, and comprehensive analytics. It aligns well with organizations seeking flexibility and control over their API ecosystems, especially when dealing with complex integration scenarios across diverse environments.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company benefited from IBM API Connect's assistance in establishing cooperation with our outside providers and efficiently managing the API. As a result, we were able to expand our vendor ecosystem.
• Additionally, creating APIs and implementing them on the goods was not too difficult. Additionally, we were able to ensure that only appropriate people could publish the APIs following evaluation by using role-based access control.
• Our teams were able to reuse and share departmental APIs and services with each other thanks to the simple, self-service developer site.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info