Likelihood to Recommend We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
Read full review Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Read full review Pros The software is secure and makes our documents safe The software is scalable which is like The software offers features that makes document processing and collaboration easy. Docuware Cloud offers some automation features Read full review It provides easy to use administrative tools to work with the product. Good documentation on the production is available which makes it easier to use. It supports high availability architecture Read full review Cons No active directory integration, this doubles up user management. No Outlook integration. Would be nice to be able to interact with Docuware from email. No mobile application. We have many remote users that would benefit from this. Read full review As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data. To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns. Eric Walk Sr. Technical Consultant, Enterprise Content Inteligence
Read full review Likelihood to Renew Docuware has become a vital part of our organization.
Read full review There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
Read full review Usability Fairly intuitive for average users.
Read full review The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk Sr. Technical Consultant, Enterprise Content Inteligence
Read full review Support Rating We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Read full review Alternatives Considered We actually moved from DocuWare to
Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
Joe Ely CIO (Chief Information Officer)
Read full review Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
Read full review Return on Investment Allowed us to do multiple hours less data entry per client/per week. ROI very quickly. Package is customizable so you can scale as needed. Joe Ely CIO (Chief Information Officer)
Read full review We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction. We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls. We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations. Read full review ScreenShots