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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Domino CRM

    Score9.1 out of 10
    N/ADomino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…

    $12

    per month

    Yesware

    Score8.3 out of 10
    N/AYesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.

    $19

    per month

    Pricing
    Domino CRMYesware
    Editions & Modules
    Starter
    $12
    per month 5 chatbots & 5000 conversations
    Pro
    $28
    per month 15 chatbots and 15000 conversations
    Custom
    Price on Request
    Pro
    $19
    per month
    Premium
    $45
    per month
    Enterprise
    $85
    per month
    Offerings
    Pricing Offerings
    Domino CRMYesware
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available with annual subscription.Annual plans save up to 23%.
    More Pricing Information
    Community Pulse
    Domino CRMYesware
    Considered Both Products
    Domino CRM LLP
    No answer on this topic
    Vendasta
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    19 Answers
    Features
    Domino CRMYesware
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Domino CRM and Yesware
    Feature
    Domino CRM
    8.2
    1 Ratings
    5% below category average
    Yesware
    -
    Ratings
    Chat history and transcripts9.11 Ratings00 Ratings
    Chat reporting7.31 Ratings00 Ratings
    Best Alternatives
    Domino CRMYesware
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    Mailtrack
    Score9.7 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Mailtrack
    Score9.7 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Domino CRMYesware
    Likelihood to Recommend
    9.1
    (1 ratings)
    9.0
    (63 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (6 ratings)
    Usability
    9.1
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (12 ratings)
    User Testimonials
    Domino CRMYesware
    Likelihood to Recommend
    Domino CRM LLP
    Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess
    Read full review
    Vendasta
    It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team. -We needed a solution to be easy to use point and click and did not require any setup. -We needed to have a better solution to YAMM.
    Incentivized
    Read full review
    Pros
    Domino CRM LLP
    • Handling payments right via the messenger
    • Booking slots for presentations
    • Notifying customers about events and campaigns
    Read full review
    Vendasta
    • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
    • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
    • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
    Incentivized
    Read full review
    Cons
    Domino CRM LLP
    • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
    • More ready-to-use templates (there are some, but still)
    • More accessible API integration opportunities (which are now only available for Pro plan users)
    Read full review
    Vendasta
    • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
    • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
    Incentivized
    Read full review
    Likelihood to Renew
    Domino CRM LLP
    No answers on this topic
    Vendasta
    I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
    Read full review
    Usability
    Domino CRM LLP
    The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM
    Read full review
    Vendasta
    Yesware is easy to setup and get connected in existing systems. We were able to get started sending the day we puchased our subscription because of the addon for Gmail and easy connection to our CRM. It's also very easy to use in the day to day, kicking off campaigns and seeing their status to as about as easy as it gets. I have not concerns about usability
    Incentivized
    Read full review
    Support Rating
    Domino CRM LLP
    No answers on this topic
    Vendasta
    Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
    Incentivized
    Read full review
    Alternatives Considered
    Domino CRM LLP
    Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
    Read full review
    Vendasta
    All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.
    Incentivized
    Read full review
    Return on Investment
    Domino CRM LLP
    • Faster response times (instant in fact)
    • All info is stored in one place
    • Measurable automated sales and service funnels
    Read full review
    Vendasta
    • I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
    Incentivized
    Read full review
    ScreenShots

    Domino CRM Screenshots

    Screenshot of how scenarios are built and flows nodes are addedScreenshot of the broadcasting sectionScreenshot of a section with statisticsScreenshot of a section with scenarios in the dashboard

    Yesware Screenshots

    Screenshot of CampaignsScreenshot of Email Templates