Domino CRM vs. ZoomInfo Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Domino CRM
Score 9.1 out of 10
N/A
Domino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…
$12
per month
ZoomInfo Chat
Score 7.6 out of 10
N/A
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
Pricing
Domino CRMZoomInfo Chat
Editions & Modules
Starter
$12
per month 5 chatbots & 5000 conversations
Pro
$28
per month 15 chatbots and 15000 conversations
Custom
Price on Request
No answers on this topic
Offerings
Pricing Offerings
Domino CRMZoomInfo Chat
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount available with annual subscription.
More Pricing Information
Community Pulse
Domino CRMZoomInfo Chat
Features
Domino CRMZoomInfo Chat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Domino CRM
8.2
1 Ratings
2% below category average
ZoomInfo Chat
9.3
1 Ratings
11% above category average
Chat history and transcripts9.11 Ratings9.01 Ratings
Chat reporting7.31 Ratings10.01 Ratings
Chat and web analytics00 Ratings9.01 Ratings
Best Alternatives
Domino CRMZoomInfo Chat
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Domino CRMZoomInfo Chat
Likelihood to Recommend
9.1
(1 ratings)
9.0
(28 ratings)
Usability
9.1
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.6
(8 ratings)
User Testimonials
Domino CRMZoomInfo Chat
Likelihood to Recommend
Domino CRM LLP
Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess
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ZoomInfo
ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
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Pros
Domino CRM LLP
  • Handling payments right via the messenger
  • Booking slots for presentations
  • Notifying customers about events and campaigns
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ZoomInfo
  • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
  • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
  • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
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Cons
Domino CRM LLP
  • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
  • More ready-to-use templates (there are some, but still)
  • More accessible API integration opportunities (which are now only available for Pro plan users)
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ZoomInfo
  • It could improve on total data provided when a lead is sent
  • Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
  • Allow visitors to directly contact sales team or marketing.
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Usability
Domino CRM LLP
The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM
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ZoomInfo
This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required.
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Support Rating
Domino CRM LLP
No answers on this topic
ZoomInfo
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
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Alternatives Considered
Domino CRM LLP
Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
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ZoomInfo
As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
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Return on Investment
Domino CRM LLP
  • Faster response times (instant in fact)
  • All info is stored in one place
  • Measurable automated sales and service funnels
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ZoomInfo
  • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
  • Fabulous chatbot arrangement that expanded our site changes.
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ScreenShots

Domino CRM Screenshots

Screenshot of how scenarios are built and flows nodes are addedScreenshot of the broadcasting sectionScreenshot of a section with statisticsScreenshot of a section with scenarios in the dashboard