DraftSight vs. Totango

2D design work

3D design work

Large area (500m²+) analysis and assessment

From product design, including production drawings to lay out of large (10m x 1m footprint) layouts DraftSight is a cost effective solution providing all appropriate interfaces for BIM.

The level of detail during rendering (while it can be slow) is good for visualization and for use in installation and training materials

Incentivized

for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• You can easily bring in a dwg format drawing into the programme and it will display the information just as well as AutoCAD.
• The programme supports shortcut features or one-click buttons for the most commonly used operations.
• Script files can be used which is a bonus.

Incentivized

• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

Incentivized

• The text search and replace is very crude and barely works. Needs a major revamping.
• The layout tabs are very clunky and hard to use. Needs to be fixed.
• DraftSight will fix a problem in one version, mess it up in another version, then fix it again later on. And so forth, and so forth, and so forth. Very poor software update control.

Incentivized

• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

It has given us, a small startup, the ability to compete effectively with far larger competitors by evening the playing field at a low cost.

Incentivized

I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

Incentivized

Easy if you know how to use CAD software. But is not very difficult to learn using DraftSight if this is your first CAD software. As soon as you get in to it the work flow will save you a lot of time and its simple interface is very nice.

Incentivized

It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

Incentivized

Other than a bug created by a VAR tech support that didn't get resolved until I installed the next version, DraftSight has worked fine.

I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

Incentivized

In general it's very quick to load drawings...now it depends a lot on the file we're opening or working on.

Incentivized

At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

Incentivized

Technical support seems to be overseas with broken English and difficulty to read English. I asked for a trial license to try the fix but it was declined. Ask pratiksha.dahotre and gayatri.keskar for details. In summary, they released a broken version, I helped to fix by providing feedback and error logs. They claimed it is fixed but I can't test it.

I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

Incentivized

Based on some knowledge of AutoCad, using Draftsight took a short time before I felt comfortable using it.

Incentivized

Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

Incentivized

Take time to get used to where commands are and how the interface can be customized to suit your needs and work style. The keyboard commands are very helpful and can make work more efficient if time is taken to learn them.

Incentivized

Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

Incentivized

While SketchUp is free, DraftSights cost is minimal and its abilities are much greater. It is so much easier to layout and modifies a system design. Since DraftSight is compatible with all versions of CAD, it makes it easy to collaborate with customers on their specific system design. We spend less time and see greater sales on our projects.

Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

Incentivized

It's a typical contract for cad software. It was inexpensive at the time I started. But now the more useful features are on the more premium (priced) version.

As a startup, we really appreciate scalable software or tools, and because we use it for diverse types of projects, flexibility is key.

Incentivized

Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

Incentivized

Quite responsive when I have an issue, and with little to no delay in responding. They are professional and know the software so have been able to solve all of the issues that I have had with both using the software and also with making revisions as required. Non-technical issues like invoices have also been resolved quickly.

Incentivized

• Draftsight has been very cost effective, it was free a few years ago then £79 a year, which it still is if you have the standard version. Now the minium level is Profession edition at £159+ VAT per year. Which is still very good value for money, just more that what we currently pay with the standard licences we have.

Incentivized

• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

Incentivized