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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dragon Speech Recognition

    Score7.8 out of 10
    N/ADragon is a suite of AI-powered speech recognition solutions designed for professional dictation, document creation, and workflow automation. The platform utilizes Deep Learning technology to convert spoken language into text with high precision, allowing users to control their workstations and author complex documents through natural language.

    $14.99

    per month

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Dragon Speech RecognitionGoogle Voice
    Editions & Modules
    Dragon Anywhere
    $14.99
    per month
    Dragon Professional Individual, v15
    $500
    per license
    Dragon Legal Individual, v15
    $500
    per license
    Dragon Professional Anywhere
    Contact sales team
    Dragon Legal Anywhere
    Contact sales team
    Dragon Law Enforcement
    Contact sales team
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Dragon Speech RecognitionGoogle Voice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dragon Speech RecognitionGoogle Voice
    Considered Both Products
    Microsoft
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    6 Answers
    95%
    Would buy again
    41 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    98%
    Delivers good value for the price
    41 Answers
    Happy with the feature set
    75%
    Happy with the feature set
    6 Answers
    91%
    Happy with the feature set
    39 Answers
    Lived up to sales and marketing promises
    57%
    Lived up to sales and marketing promises
    4 Answers
    93%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    7 Answers
    97%
    Implementation went as expected
    35 Answers
    Features
    Dragon Speech RecognitionGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of Dragon Speech Recognition and Google Voice
    Feature
    Dragon Speech Recognition
    -
    Ratings
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Hosted PBX00 Ratings6.025 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings3.027 Ratings
    User templates00 Ratings1.419 Ratings
    Call reports00 Ratings7.046 Ratings
    Directory of employee names00 Ratings9.027 Ratings
    Call Management
    Comparison of Call Management features of Dragon Speech Recognition and Google Voice
    Feature
    Dragon Speech Recognition
    -
    Ratings
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Answering rules00 Ratings8.546 Ratings
    Call recording00 Ratings8.152 Ratings
    Call park00 Ratings6.422 Ratings
    Call screening00 Ratings10.060 Ratings
    Message alerts00 Ratings9.065 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Dragon Speech Recognition and Google Voice
    Feature
    Dragon Speech Recognition
    -
    Ratings
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Video conferencing00 Ratings6.022 Ratings
    Audio conferencing00 Ratings8.039 Ratings
    Video screen sharing00 Ratings8.014 Ratings
    Instant messaging00 Ratings8.027 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dragon Speech Recognition and Google Voice
    Feature
    Dragon Speech Recognition
    -
    Ratings
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Mobile app for iOS00 Ratings6.945 Ratings
    Mobile app for Android00 Ratings7.451 Ratings
    Best Alternatives
    Dragon Speech RecognitionGoogle Voice
    Small Businesses
    No answers on this topic
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Fuze
    Score8.2 out of 10
    Enterprises
    Verint Speech and Text Analytics
    Score8.4 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dragon Speech RecognitionGoogle Voice
    Likelihood to Recommend
    9.0
    (8 ratings)
    7.5
    (73 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (7 ratings)
    Usability
    8.0
    (2 ratings)
    8.0
    (11 ratings)
    Support Rating
    5.0
    (2 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Dragon Speech RecognitionGoogle Voice
    Likelihood to Recommend
    Microsoft
    My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
    Incentivized
    Read full review
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Pros
    Microsoft
    • The main advantage is that it calibrates itself around your tone and accent.
    • Integration with many apps and operative system is good.
    • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
    Incentivized
    Read full review
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Word recognition can always improve.
    • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
    • Adds non-spoken words for no reason if there is a delay in speaking.
    Incentivized
    Read full review
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
    • The software is also very buggy and crashes frequently
    • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
    Incentivized
    Read full review
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Usability
    Microsoft
    Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.
    Incentivized
    Read full review
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
    Incentivized
    Read full review
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    No answers on this topic
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
    Incentivized
    Read full review
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    No answers on this topic
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Professional Services
    Microsoft
    No answers on this topic
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Return on Investment
    Microsoft
    • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
    • Nuance Dragon Speech Recognition has made seeing patients more efficient
    • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
    Incentivized
    Read full review
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    ScreenShots