TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DreamHost

    Score9.3 out of 10
    N/ADreamHost is a website hosting service with features such as managed VPS hosting, public cloud computing, and dedicated servers. Managed options include WordPress with the DreamPress upgraded service with staging and coaching, WooCommerce hosting, as well as dedicated server hosting.

    $3.95

    per month

    GoDaddy

    Score7 out of 10
    N/AGoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.

    $9.99

    per month

    Pricing
    DreamHostGoDaddy
    Editions & Modules
    Shared
    $3.95
    per month
    DreamPress
    $16.95
    per month
    Basic
    as low as $6.99
    per month with an annual term
    Basic
    as low as $10.49
    per month with an annual term
    Premium
    as low as $13.49
    per month with an annual term
    Commerce
    as low as $14.99
    per month with an annual term
    Offerings
    Pricing Offerings
    DreamHostGoDaddy
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discounts available for annual subscription.
    More Pricing Information
    Community Pulse
    DreamHostGoDaddy
    Considered Both Products
    Dreamhost
    Chose DreamHost
    Dreamhost had previously been a significant upgrade over our previous host, Arvixe. We switched after repeated technical issues and cutbacks of the Arvixe staff forced us to move quickly, and Dreamhost accommodated us tremendously. Performance-wise they compare well with GoDaddy…
    Incentivized
    Chose DreamHost
    I have used many different hosting platforms over the years. My personal favorite hosting environment is cPanel on a dedicated server. The DreamHost feature set falls right in the middle of most managed hosting platforms for me. It provides all the basic needs, but lacks …
    Incentivized
    Chose DreamHost
    Dreamhost is very flexible and you get a great product for what you're paying. It isn't as refined as Media Temple, but it works and you can manage and customize your websites as you need.
    Incentivized
    Chose DreamHost
    I have attempted to use GoDaddy in the past, I had a terrible experience. I actually have registered multiple domains with GoDaddy in the past and needed to shift them over to DreamHost because using GoDaddy to host the websites was too confusing. Comparing the two, it is easy …
    Incentivized
    GoDaddy
    Chose GoDaddy
    Whenever new clients come to me for website development, I begin our relationship by asking about domain registration and website hosting. I cringe when they say they use GoDaddy and often warn them that additional time and effort may be required to accomplish their goals. …
    Incentivized
    Chose GoDaddy
    GoDaddy is by far the top company. HostGator comes second but we choose GoDaddy over HostGator because of the customer service. The other ones are terrible. Bad hosting, websites go down frequently and are not great at customer service. GoDaddy does a fantastic job and really …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    76%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    75%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    No answers on this topic
    76%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    82%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    20 Answers
    Best Alternatives
    DreamHostGoDaddy
    Small Businesses
    AccuWebHosting.Com
    Score9.9 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    No answers on this topic
    10Web
    Score7.7 out of 10
    Enterprises
    AccuWebHosting.Com
    Score9.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DreamHostGoDaddy
    Likelihood to Recommend
    7.0
    (10 ratings)
    8.1
    (57 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    5.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    10.0
    (8 ratings)
    User Testimonials
    DreamHostGoDaddy
    Likelihood to Recommend
    Dreamhost
    Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.
    Incentivized
    Read full review
    GoDaddy
    Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
    Incentivized
    Read full review
    Pros
    Dreamhost
    • Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately.
    • Their dashboard is extremely easy to use and doesn't cause any confusion at all.
    • Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price.
    • They have a great backup feature.
    Incentivized
    Read full review
    GoDaddy
    • Registering a domain - I've found their site to be the easiest to navigate
    • Website builder - their website builder is user friendly
    • Email hosting - easy to set up and use, wether in an email app or online email.
    • Wordpress hosting - I have multiple wordpress sites I use under one account
    • Their customer service is always very helpful and easy to contact.
    Incentivized
    Read full review
    Cons
    Dreamhost
    • They could have better deploy solutions for not so experienced users
    • More integration with external services to automate some tasks
    • Better ways to track hosting performance
    • The user management could be easier to understand
    Incentivized
    Read full review
    GoDaddy
    • Support agents are woefully undertrained, even in knowledge of their own products.
    • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
    • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
    Incentivized
    Read full review
    Likelihood to Renew
    Dreamhost
    We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.
    Incentivized
    Read full review
    GoDaddy
    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
    Incentivized
    Read full review
    Usability
    Dreamhost
    No answers on this topic
    GoDaddy
    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
    Incentivized
    Read full review
    Support Rating
    Dreamhost
    Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.
    Incentivized
    Read full review
    GoDaddy
    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
    Incentivized
    Read full review
    Alternatives Considered
    Dreamhost
    We've tried a few other WordPress-specific hosts, as well as other shared hosting providers (Rackspace, WPEngine, and others). We have found that DreamHost gives the best balance of cost, performance, and features, for our needs. All vendors have their own pitfalls and shortcomings, and DreamHost isn't without its own, but it works for us.
    Incentivized
    Read full review
    GoDaddy
    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
    Incentivized
    Read full review
    Return on Investment
    Dreamhost
    • The service can really be a positive value with its very solid performance and lack of downtime issues found with other services.
    • For those with limited hosting or web development knowledge, the service can be a challenge to fully utilize. Sometimes this may mean additional training.
    • The service also provides a number of expansion opportunities for growing with greater functionalities.
    Incentivized
    Read full review
    GoDaddy
    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
    Incentivized
    Read full review
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