What users are saying about
25 Ratings
27 Ratings
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Score 8.9 out of 100
25 Ratings
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Score 6 out of 100

Likelihood to Recommend

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

eTrigue

The platform is most scalable-- works for small and large companies alike. Key for most of our clients is the little to no IT support required to implement and run the platform. I would definitely explore this when looking at a marketing automation platform beyond the "batch and blast" solutions. We've yet to have an issue working with our clients' sales and/or marketing teams to implement. And most of our clients work in the platform independent of the programs we run; are able to set up acampaign, upload lists and/or pull for CRM, and run reports on their own in very short turn.
Beryl Israel | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Drip Ecommerce CRM
8.7
eTrigue
6.3
WYSIWYG email editor
Drip Ecommerce CRM
9.4
eTrigue
7.0
Dynamic content
Drip Ecommerce CRM
7.7
eTrigue
6.0
Ability to test dynamic content
Drip Ecommerce CRM
6.1
eTrigue
8.6
A/B testing
Drip Ecommerce CRM
9.0
eTrigue
6.0
Mobile optimization
Drip Ecommerce CRM
7.8
eTrigue
5.0
Email deliverability reporting
Drip Ecommerce CRM
10.0
eTrigue
4.0
List management
Drip Ecommerce CRM
10.0
eTrigue
6.0
Triggered drip sequences
Drip Ecommerce CRM
10.0
eTrigue
7.0
Landing pages
Drip Ecommerce CRM
eTrigue
7.0

Reporting & Analytics

Drip Ecommerce CRM
7.5
eTrigue
6.7
Dashboards
Drip Ecommerce CRM
8.2
eTrigue
7.0
Standard reports
Drip Ecommerce CRM
8.2
eTrigue
6.0
Custom reports
Drip Ecommerce CRM
6.0
eTrigue
7.0

Lead Management

Drip Ecommerce CRM
eTrigue
6.3
Lead nurturing
Drip Ecommerce CRM
eTrigue
6.0
Lead scoring and grading
Drip Ecommerce CRM
eTrigue
7.0
Data quality management
Drip Ecommerce CRM
eTrigue
6.0
Automated sales alerts and tasks
Drip Ecommerce CRM
eTrigue
6.0

Campaign Management

Drip Ecommerce CRM
eTrigue
6.8
Calendaring
Drip Ecommerce CRM
eTrigue
8.6
Event/webinar marketing
Drip Ecommerce CRM
eTrigue
5.0

Social Media Marketing

Drip Ecommerce CRM
eTrigue
6.6
Social sharing and campaigns
Drip Ecommerce CRM
eTrigue
5.0
Social profile integration
Drip Ecommerce CRM
eTrigue
8.3

Platform & Infrastructure

Drip Ecommerce CRM
eTrigue
4.8
API
Drip Ecommerce CRM
eTrigue
6.0
Role-based workflow & approvals
Drip Ecommerce CRM
eTrigue
6.0
Customizability
Drip Ecommerce CRM
eTrigue
6.0
Integration with Salesforce.com
Drip Ecommerce CRM
eTrigue
9.0
Integration with Microsoft Dynamics CRM
Drip Ecommerce CRM
eTrigue
1.0
Integration with SugarCRM
Drip Ecommerce CRM
eTrigue
1.0

Pros

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

eTrigue

  • Really easy to use. We can build a campaign in about 30 minutes and our new hires can learn to use it very quickly.
  • Free phone support.
  • I can always get someone to help me and they actually return calls quicker than most all companies.
  • We are able to create campaigns before we finish all the assets. We can launch, then change the flow and add assets when they are ready.
  • Integration with Google AdWords is very easy to setup, and has lots of ROI and campaign peformance reporting.
Paul Normandin | TrustRadius Reviewer

Cons

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

eTrigue

  • I've never been too crazy about the reporting within DemandCenter. There is always a solution for any type of report I'm seeking, but it involves report designing (choosing data points dragging/dropping columns & rows) which is made difficult by the lack of descriptions & values for the data points. To their credit, they did release a new suite of simplified (and pretty) reports, dubbed "Marketing Effectiveness". Relegating the older, complicated (yet super-flexible) reports as "Business Analytics".
  • The UI will be a little unfamiliar at first. That is, where you think you should be clicking, you'll need to double-click or drag-and-drop. And I would say DemandCenter has always (and still does) have an issue with UI elements that are "windows within windows" or modal windows with scrolling. But, at least these UI components are consistent throughout the entire application - so once you're used to it, you can actually achieve some pretty impressive speeds.
  • One of DemandCenter's greatest features is being squished down to uselessness: Derived Data. As mentioned, I scrub our data on a regular basis, and this means filling/appending data, or extrapolating to fill missing data. DC released a feature called "Derived Data" that scours useful info from the prospect's IP address (mostly geographical info). Now, while you can create campaign & list conditions based on derived data, there is no easy way to simply extract that oh-so-valuable derived Country or State and have it map those values to the standard fields. Or at least let you export derived data. They have plans to fix this - but for now it's like dangling candy in front of a baby.
Jareb Coupe | TrustRadius Reviewer

Likelihood to Renew

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 9.7
Based on 21 answers
We have tried other systems and eTrigue is the easiest to use, easiest to train new people on, and most responsive support team we have ever experienced. They ask our input on new features they are developing, and have implemented some of our suggestions in their product rollouts. We get new features almost every month. We get live support without any cost, and they return our phone calls within an hour every time. They treat us like a true partner.
Anonymous | TrustRadius Reviewer

Usability

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.9
Based on 4 answers
Having used Marketo, Act-On, and Pardot, eTrigue is MUCH easier to use and easier to train new team members to use.
Anonymous | TrustRadius Reviewer

Support Rating

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.8
Based on 4 answers
Been very happy with their responsiveness and ability to resolve issues
Pendy Pendyala | TrustRadius Reviewer

Implementation Rating

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.4
Based on 3 answers
You will need to think about which users you want to have each role, and the features allowed in each role. You should watch the training videos before you get live training. It saved us several hours as they had already answered 90% of our questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

eTrigue

Constant Contact offered now tracking, lead alerts. Marketo wasn't as flexible-- for example not easy to schedule campaigns in advance, to launch in the future. Also liked the interface and the DemandCenter lead alert format more than Marketo.
Ken Worthen | TrustRadius Reviewer

Return on Investment

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

eTrigue

  • We get the upper hand on follow-up with return visitors... not by reverse DNS lookup or pattern match but by direct cookie validation. Inside sales productivity is boosted by 33% easy with eTrigue.
  • The alerts and data are lightning fast, giving marketing immediate feedback on campaign data and prospects.
Gregory Ness | TrustRadius Reviewer

Screenshots

Pricing Details

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Drip Ecommerce CRM Editions & Modules

Additional Pricing Details

eTrigue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

eTrigue Editions & Modules

Edition
eTrigue DemandCenter pricing begins at:$6001
  1. complete
Additional Pricing Details
https://www.etrigue.com/pricing/

Rating Summary

Likelihood to Recommend

Drip Ecommerce CRM
9.5
eTrigue
6.0

Likelihood to Renew

Drip Ecommerce CRM
eTrigue
9.7

Usability

Drip Ecommerce CRM
eTrigue
8.9

Performance

Drip Ecommerce CRM
eTrigue
9.1

Support Rating

Drip Ecommerce CRM
eTrigue
8.8

Implementation Rating

Drip Ecommerce CRM
eTrigue
8.4

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