Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox
Score 8.5 out of 10
N/A
Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.
$9.99
per month
QNAP NAS
Score 8.7 out of 10
N/A
QNAP offers a wide array of network-attached storage units for SMBs, home, and enterprise.N/A
SugarSync
Score 4.1 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.50
per month
Pricing
DropboxQNAP NASSugarSync
Editions & Modules
Plus
$9.99
per month
Essentials
$18
per month
Business
$20
per month per user
Business Plus
$26
per month per user
Basic
Free
No answers on this topic
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
DropboxQNAP NASSugarSync
Free Trial
NoNoYes
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DropboxQNAP NASSugarSync
Considered Multiple Products
Dropbox
Chose Dropbox
SugarSync dropped compatibility for my OS without notice and no alternative to access/update my file updates. When I complained, I wasn't satisfied with their response so I changed services. I have been much happier with Dropbox as the overall compatibility, ease of use, and …
Chose Dropbox
Box sync did not always work well
SugarSync Very limited in its self imposed file structure
Chose Dropbox
When we changed to Dropbox it just had more options, easier accessibility, and just worked
Chose Dropbox
Google Drive's interface is slow and clunky. Downloads take forever just to zip before you can download, and they unreliably tend to fail. Wasabi didn't seem trustworthy, and the price was too good to be true. Amazon was unintuitive and was going to require too much of a …
Chose Dropbox
Dropbox may be the most expensive against other cloud sharing products, but you get what you pay for. There are free versions of Dropbox, however there are also plenty of other free programs similar that aren't as effective. Dropbox is more secure, simple, reliable, and …
Chose Dropbox
We chose Dropbox because of its ease of use and organization capabilities. The user interface is such that it takes little to no time to train employees on how to use it. We considered Google Drives, and still use it when the project involves simultaneous collaboration, but the …
QNAP NAS

No answer on this topic

SugarSync
Chose SugarSync
SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my …
Chose SugarSync
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy …
Chose SugarSync
SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market …
Chose SugarSync
No particular reason. Price and functionality.
Features
DropboxQNAP NASSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Dropbox
8.3
1347 Ratings
0% below category average
QNAP NAS
-
Ratings
SugarSync
9.4
8 Ratings
12% above category average
Versioning8.31120 Ratings00 Ratings8.06 Ratings
Video files8.11099 Ratings00 Ratings9.05 Ratings
Audio files8.4995 Ratings00 Ratings10.05 Ratings
Document collaboration8.11168 Ratings00 Ratings10.07 Ratings
Access control8.81245 Ratings00 Ratings10.08 Ratings
File search7.71290 Ratings00 Ratings9.08 Ratings
Device sync8.41239 Ratings00 Ratings10.08 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Dropbox
8.7
1276 Ratings
1% above category average
QNAP NAS
-
Ratings
SugarSync
9.7
8 Ratings
12% above category average
User and role management8.61137 Ratings00 Ratings10.07 Ratings
File organization8.71257 Ratings00 Ratings9.08 Ratings
Device management8.71118 Ratings00 Ratings10.08 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Dropbox
8.7
1266 Ratings
1% above category average
QNAP NAS
-
Ratings
SugarSync
10.0
8 Ratings
14% above category average
Performance8.31255 Ratings00 Ratings10.08 Ratings
Reliability9.21262 Ratings00 Ratings10.08 Ratings
Storage Reports8.5962 Ratings00 Ratings10.06 Ratings
Best Alternatives
DropboxQNAP NASSugarSync
Small Businesses
SugarSync
SugarSync
Score 4.1 out of 10
DiskStation
DiskStation
Score 8.8 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.2 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Dell Unity XT Unified Storage
Dell Unity XT Unified Storage
Score 8.8 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Dell Unity XT Unified Storage
Dell Unity XT Unified Storage
Score 8.8 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
DropboxQNAP NASSugarSync
Likelihood to Recommend
8.6
(1348 ratings)
10.0
(5 ratings)
10.0
(10 ratings)
Likelihood to Renew
8.2
(41 ratings)
-
(0 ratings)
9.0
(3 ratings)
Usability
8.1
(496 ratings)
10.0
(1 ratings)
-
(0 ratings)
Availability
6.8
(3 ratings)
-
(0 ratings)
-
(0 ratings)
Performance
6.0
(8 ratings)
-
(0 ratings)
-
(0 ratings)
Support Rating
6.6
(38 ratings)
10.0
(2 ratings)
10.0
(1 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
-
(0 ratings)
Implementation Rating
7.5
(4 ratings)
-
(0 ratings)
-
(0 ratings)
Configurability
6.4
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Product Scalability
6.6
(4 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
DropboxQNAP NASSugarSync
Likelihood to Recommend
Dropbox
Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
Read full review
QNAP Systems
I've been using QNAP NAS for a while now, and it's been great for my home setup. The interface is pretty user-friendly, even for someone who's not super techy, but there are plenty of advanced features to dig into if you need them. Setup was straightforward, and I love how easy it is to access my files remotely. The apps work well, and I've had no major issues with performance. It's been reliable, and I feel like my data is secure. Overall, it's just a solid piece of gear that does exactly what I need. Highly recommend! 10/10 from me!
Read full review
Ziff Davis Inc
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
Read full review
Pros
Dropbox
  • I can share projects I need feedback on.
  • I can make projects available to editors so that they can do their work.
  • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
  • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
Read full review
QNAP Systems
  • File share
  • Raid
  • Very friendly interface.
Read full review
Ziff Davis Inc
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
Read full review
Cons
Dropbox
  • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
  • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
  • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
Read full review
QNAP Systems
  • It is not related to the QNAP NAS, but the most common problem we have experienced is with the disks themselves.
Read full review
Ziff Davis Inc
  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
Read full review
Likelihood to Renew
Dropbox
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
Read full review
Usability
Dropbox
It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
Read full review
QNAP Systems
QNAP NAS's usability is excellent, making it accessible to both beginners and more experienced users. The setup process is straightforward, with clear instructions that guide you through everything. The user interface is intuitive, allowing you to navigate easily between settings, apps, and features. Even with its powerful functionality, such as remote access and advanced file management, it doesn’t feel overwhelming. The mobile apps make it convenient to access files on the go, and everything integrates smoothly. Whether you need basic storage or more advanced features, QNAP balances ease of use with powerful capabilities, making it a highly user-friendly NAS option.
Read full review
Ziff Davis Inc
No answers on this topic
Reliability and Availability
Dropbox
I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Performance
Dropbox
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Support Rating
Dropbox
They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
Read full review
QNAP Systems
Customer support is effective once communication is established. A technical support person is required on both sides. The support is extremely knowledgeable and provides detailed support and explanation to any issues, as well as some will provide recommendations to the business needs as there are many different technologies or methods depending on what the business is trying to achieve.
Read full review
Ziff Davis Inc
Customer service is amazing, they are always fast to respond and very helpful.
Read full review
In-Person Training
Dropbox
The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Online Training
Dropbox
I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Implementation Rating
Dropbox
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Alternatives Considered
Dropbox
I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
Read full review
QNAP Systems
Our historical supplier was a QNAP partner so we started with them.
We resell on request also NETGEAR and Synology. Maybe is for the practice on them but we think that they are easier to use and configure.
The thing i can affirm with convinction is that are realy durable! I think i never repaired a QNAP NAS and, we resell them from about 10 years.
They have all the functionality we ever had to our customers.
Read full review
Ziff Davis Inc
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
Read full review
Contract Terms and Pricing Model
Dropbox
I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Scalability
Dropbox
It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Professional Services
Dropbox
Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
Read full review
QNAP Systems
No answers on this topic
Ziff Davis Inc
No answers on this topic
Return on Investment
Dropbox
  • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
  • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
Read full review
QNAP Systems
  • I cannot quantify, but it really saves a lot of money for backup.
Read full review
Ziff Davis Inc
  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Read full review
ScreenShots

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.