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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Drupal

    Score7.1 out of 10
    N/ADrupal is a free, open-source content management system written in PHP that competes primarily with Joomla and Plone. The standard release of Drupal, known as Drupal core, contains basic features such as account and menu management, RSS feeds, page layout customization, and system administration.N/A

    Shift4Shop

    Score1.2 out of 10
    N/AShift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.

    $39

    per month

    Pricing
    DrupalShift4Shop
    Editions & Modules
    No answers on this topic
    Platform Fee
    $39
    per month
    Offerings
    Pricing Offerings
    DrupalShift4Shop
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Shift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
    More Pricing Information
    Community Pulse
    DrupalShift4Shop
    Considered Both Products
    Open Source
    No answer on this topic
    Shift4
    No answer on this topic
    Key User Insights
    Would buy again
    76%
    Would buy again
    13 Answers
    0%
    Would buy again
    0 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    14 Answers
    0%
    Delivers good value for the price
    0 Answers
    Happy with the feature set
    76%
    Happy with the feature set
    13 Answers
    17%
    Happy with the feature set
    1 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    12 Answers
    0%
    Lived up to sales and marketing promises
    0 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    13 Answers
    0%
    Implementation went as expected
    0 Answers
    Features
    DrupalShift4Shop
    Security
    Comparison of Security features of Drupal and Shift4Shop
    Feature
    Drupal
    8.3
    74 Ratings
    1% above category average
    Shift4Shop
    -
    Ratings
    Role-based user permissions8.374 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Drupal and Shift4Shop
    Feature
    Drupal
    7.8
    69 Ratings
    0% below category average
    Shift4Shop
    -
    Ratings
    API7.364 Ratings00 Ratings
    Internationalization / multi-language8.260 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Drupal and Shift4Shop
    Feature
    Drupal
    6.5
    78 Ratings
    19% below category average
    Shift4Shop
    -
    Ratings
    WYSIWYG editor6.371 Ratings00 Ratings
    Code quality / cleanliness8.275 Ratings00 Ratings
    Admin section7.078 Ratings00 Ratings
    Page templates5.677 Ratings00 Ratings
    Library of website themes5.568 Ratings00 Ratings
    Mobile optimization / responsive design6.572 Ratings00 Ratings
    Publishing workflow6.776 Ratings00 Ratings
    Form generator6.672 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Drupal and Shift4Shop
    Feature
    Drupal
    6.6
    77 Ratings
    13% below category average
    Shift4Shop
    -
    Ratings
    Content taxonomy6.971 Ratings00 Ratings
    SEO support6.472 Ratings00 Ratings
    Bulk management6.467 Ratings00 Ratings
    Availability / breadth of extensions6.670 Ratings00 Ratings
    Community / comment management6.869 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Drupal and Shift4Shop
    Feature
    Drupal
    -
    Ratings
    Shift4Shop
    1.0
    9 Ratings
    155% below category average
    Product catalog & listings00 Ratings1.09 Ratings
    Product management00 Ratings1.09 Ratings
    Bulk product upload00 Ratings1.07 Ratings
    Branding00 Ratings1.08 Ratings
    Mobile storefront00 Ratings1.09 Ratings
    Product variations00 Ratings1.09 Ratings
    Website integration00 Ratings1.09 Ratings
    Visual customization00 Ratings1.09 Ratings
    CMS00 Ratings1.08 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Drupal and Shift4Shop
    Feature
    Drupal
    -
    Ratings
    Shift4Shop
    2.0
    9 Ratings
    117% below category average
    Abandoned cart recovery00 Ratings2.07 Ratings
    Checkout user experience00 Ratings2.09 Ratings
    Online Payment System
    Comparison of Online Payment System features of Drupal and Shift4Shop
    Feature
    Drupal
    -
    Ratings
    Shift4Shop
    2.0
    9 Ratings
    123% below category average
    eCommerce security00 Ratings2.09 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Drupal and Shift4Shop
    Feature
    Drupal
    -
    Ratings
    Shift4Shop
    1.7
    9 Ratings
    128% below category average
    Promotions & discounts00 Ratings1.09 Ratings
    Personalized recommendations00 Ratings2.98 Ratings
    SEO00 Ratings1.09 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Drupal and Shift4Shop
    Feature
    Drupal
    -
    Ratings
    Shift4Shop
    2.9
    9 Ratings
    94% below category average
    Multi-site management00 Ratings1.04 Ratings
    Order processing00 Ratings6.88 Ratings
    Inventory management00 Ratings1.07 Ratings
    Shipping00 Ratings4.98 Ratings
    Custom functionality00 Ratings1.08 Ratings
    Best Alternatives
    DrupalShift4Shop
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DrupalShift4Shop
    Likelihood to Recommend
    6.8
    (87 ratings)
    1.0
    (10 ratings)
    Likelihood to Renew
    1.0
    (19 ratings)
    1.0
    (1 ratings)
    Usability
    6.9
    (20 ratings)
    4.0
    (1 ratings)
    Availability
    9.7
    (3 ratings)
    2.0
    (1 ratings)
    Performance
    8.9
    (2 ratings)
    5.0
    (1 ratings)
    Support Rating
    1.0
    (5 ratings)
    4.0
    (1 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.1
    (4 ratings)
    2.0
    (1 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    2.0
    (1 ratings)
    User Testimonials
    DrupalShift4Shop
    Likelihood to Recommend
    Open Source
    If you want to set up a basic Not For Profit (NFP) Membership system and content base, Word Press is easier than Drupal. However, if you have specific needs that require a fair bit of customisation then Drupal is the best CRM available. If the webmaster is confident with PHP and SQL, Drupal allows a lot of creativity.
    Incentivized
    Read full review
    Shift4
    At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
    Read full review
    Pros
    Open Source
    • Drag and drop functionality is easy to use
    • Easy to switch between straight text and HTML content
    • Ability to easily have multiple environments so that pages can be built in b/c-stage before they are approved and published
    • Solid user experience where it's clear how to navigate the platform
    Incentivized
    Read full review
    Shift4
    • In my opinion, charge you too much for what it is worth
    • In my opinion, tech support is always blaming client and end up fixing it own issues
    • In my experience, make you believe client is important
    Read full review
    Cons
    Open Source
    • This is not an easy CMS to work with if you don't have a good understanding of website development. It isn't "plug-and-play" like Wordpress or Shopify.
    • Over time, doing major updates to the system can be taxing, especially if you aren't well-versed enough in doing system updates in line with your "child" theme and code.
    • The CMS can become somewhat cumbersome with server resources if not carefully optimized while you build and customize it to your liking.
    Incentivized
    Read full review
    Shift4
    • Page structure is all over the place. It can be difficult to find where to go to make page edits.
    • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
    • Reporting isn't very strong, necessitating outside analytics
    • File system is also pretty wonky and feels very primitive
    • Customer service and technical help leaves MUCH to be desired.
    • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
    • In general, what you see in the WYSIWYG is not what you get.
    • Order System is not very intuitive for the modern era
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
    Read full review
    Shift4
    Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
    Read full review
    Usability
    Open Source
    As a team, we found Drupal to be highly customizable and flexible, allowing our development team to go to great lengths to develop desired functionalities. It can be used as a solution for all types of web projects. It comes with a robust admin interface that provides greater flexibility once the user gets acquainted with the system.
    Incentivized
    Read full review
    Shift4
    If you are looking for ultra basic interface ...
    Read full review
    Reliability and Availability
    Open Source
    Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required. For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
    Read full review
    Shift4
    regular updates braking our site
    Read full review
    Performance
    Open Source
    Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
    Incentivized
    Read full review
    Shift4
    No answers on this topic
    Support Rating
    Open Source
    As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
    Incentivized
    Read full review
    Shift4
    You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ?? In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.
    Read full review
    In-Person Training
    Open Source
    I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
    Read full review
    Shift4
    No answers on this topic
    Online Training
    Open Source
    The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
    Read full review
    Shift4
    No answers on this topic
    Implementation Rating
    Open Source
    Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
    Incentivized
    Read full review
    Shift4
    Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours . If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore
    Read full review
    Alternatives Considered
    Open Source
    Drupal can be more complex to learn, but it offers a much wider range of applications. Drupal’s front and backend can be customized from design to functionality to allow for a wide range of uses. If someone wants to create something more complex than a simple site or blog, Drupal can be an amazing asset to have at hand.
    Incentivized
    Read full review
    Shift4
    We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
    Read full review
    Scalability
    Open Source
    Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
    Incentivized
    Read full review
    Shift4
    No answers on this topic
    Return on Investment
    Open Source
    • Given the endless possibilities that Drupal can have, we tend to have great support going on when we get a website launched
    • It has become much much faster and easier for us to launch a new project due to reusability
    • Configuration management in Drupal helps greatly with CI/CD, saves us costs
    Read full review
    Shift4
    • We have seen an increase in sales of 440% since starting with 3D cart.
    • We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
    • They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.
    Incentivized
    Read full review
    ScreenShots

    Shift4Shop Screenshots

    Product screenshotProduct screenshot