Likelihood to Recommend I can't provide a scenario where Dryfta could be well suited. I guess it's a matter of delivering what has been promised on time, and without having to invest thousands of hours in extra work, as it was in our case. If it worked properly it could be a good tool for any conference.
Read full review With the help of Webex Webinars, creating interactive sessions has become very simple. One great thing about Webex Webinars is the option to engage the audience. We can create polls, create some NPS-related surveys, introduce live polling, create emoji reactions, etc. within the webinar platform, which helps us understand the pulse of the user.
Read full review Pros It has a lot of functionalities (website and administration) all included in the same platform. If it worked properly, it allows you to organise a conference paper-free. Help desk responds quite quickly They consider making improvements when asked for. It’s not too expensive. Read full review Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it. Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation. Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host. Read full review Cons Multilingual issues. Although it is advertised as multilingual, it didn’t really work as such. The many issues that popped up throughout the conference preparation were fixed little by little at a cost in time, from help desk emails and to struggles with the unfriendly UX. Admin pages reloaded every time you clicked on a button (their developers seem to ignore Ajax technologies). It was time-consuming and required constant page searches. Inflexibility in many of the supposed functionalities it offers. Certificates were not modifiable nor custom when we had to send them (it was solved months after the conference finished when we were surprisingly contacted by the help desk). Problems with the size of images to be displayed on the site, very small fonts and limited options to display content. We had to hire a professional developer in order to get a graphically consistent and presentable website. Very poor mobile version. Too big margins, unreadable text, endless text blocks and lists, distorted pictures, etc. Issues with the ordering of the authors’ names for different proposals (authorship being so important in research). Fixed, inflexible fields in the contact sheets, speakers info, and so on. Special character issues (due to Latin characters and other types used in linguistic research). Not being able to include links in the HTML editor due to Dryfta's inadvertent decisions to block them. Only one Superadmin user allowed to access the full functionalities of the platform, so we had to share it (consequently not knowing who did each action). Problems with the generation of reports and the high complexity of their interface. Some issues on the mandatory anonymity. The double-blind review process not fully respected due to unclear user info and options, with other issues coming up on the go such as unwanted info in automated notifications and messages in the Welcome dashboard. Not being able to use the other payment methods on the platform because they were incompatible with the conference country. Missing information and time wasted when creating events for sessions with info that already existed in the server that randomly failed to be selected. These issues were reported even with video proofs (help desk didn’t believe us), and were never solved. We had to repeat the same processes again and again, never knowing what was going on Read full review There always seems to be room for video quality improvement (not a necessity, but would be nice) Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature The mobile app should be able to track meetings a user has been invited to, but does not do so (yet) Read full review Likelihood to Renew Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
Read full review Usability My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
Read full review Reliability and Availability WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Read full review Performance Fast, reliable, and consistent performance
Read full review Support Rating It was quick, that's all we can say. Quite a few times they sorted out the problems and issues. But, sadly, sometimes their answers were useless and irritating (not addressing the problem or simply ignoring it, "passing the buck"). In some cases, they pretended the problem didn't exist and we had to send them videos as proof. No response to that.
Read full review I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
Read full review Implementation Rating The implementation process was fairly simple and straightforward
Read full review Alternatives Considered We actually prefer MS teams as its now easier to chat; manage virtual backgrounds, better audio, and overall more features and tools. Given we actually use MS teams for daily meetings now, it led to us also using MS Events. As a result, we began to consolidate to only using MS teams for both daily meetings and MS events for larger meetings - in lieu of Webex Events
Read full review Scalability The scalability is really easy
Read full review Return on Investment The overall performance was okay in the end, but it was due to our team's commitment and effort. Without that extra work, the results would have been awful. Read full review Allowed us to keep our product development moving forward during the pandemic. Reduced our travel costs by hosting virtual events. Allows us to host more events because of reduced cost over in-person events. Helps us with faster time to market on features as we can quickly set up and host a focus group. Read full review ScreenShots