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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dubsado

    Score8.4 out of 10
    N/ADubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.

    $35

    Per Month [3 Users]

    Square Customers

    Score8.7 out of 10
    N/ASquare's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.

    $0

    Pricing
    DubsadoSquare Customers
    Editions & Modules
    Monthly Plan
    $35.00
    Per Month [3 Users]
    Yearly Plan
    $350.00
    Per Year [3 Users]
    Customer Directory
    $0
    Gift Card Starter Pack
    $2
    per card (plus 2.6% + 10¢ processing fee)
    Email Marketing
    starting $15
    per month
    Text Message Marketing
    starting at $10
    per month
    Loyalty
    starting at $45
    per month
    Quick Cards
    from 99c
    per card (plus 2.6% + 10¢ processing fee)
    Custom Cards
    from 81c
    per card (plus 2.6% + 10¢ processing fee)
    Offerings
    Pricing Offerings
    DubsadoSquare Customers
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month—
    More Pricing Information
    Community Pulse
    DubsadoSquare Customers
    Considered Both Products
    Dubsado
    No answer on this topic
    Block, Inc (Square)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    DubsadoSquare Customers
    Sales Force Automation
    Comparison of Sales Force Automation features of Dubsado and Square Customers
    Feature
    Dubsado
    9.0
    9 Ratings
    14% above category average
    Square Customers
    7.1
    4 Ratings
    10% below category average
    Customer data management / contact management8.88 Ratings9.04 Ratings
    Workflow management9.49 Ratings8.13 Ratings
    Opportunity management8.95 Ratings4.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.17 Ratings9.53 Ratings
    Contract management9.69 Ratings8.04 Ratings
    Quote & order management8.87 Ratings6.94 Ratings
    Interaction tracking9.17 Ratings7.74 Ratings
    Channel / partner relationship management8.03 Ratings5.83 Ratings
    Territory management00 Ratings5.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Dubsado and Square Customers
    Feature
    Dubsado
    8.2
    3 Ratings
    6% above category average
    Square Customers
    6.8
    2 Ratings
    12% below category average
    Case management7.23 Ratings7.32 Ratings
    Call center management10.01 Ratings6.82 Ratings
    Help desk management7.32 Ratings6.32 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Dubsado and Square Customers
    Feature
    Dubsado
    8.1
    6 Ratings
    5% above category average
    Square Customers
    8.9
    2 Ratings
    14% above category average
    Lead management8.16 Ratings8.92 Ratings
    Email marketing00 Ratings8.92 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Dubsado and Square Customers
    Feature
    Dubsado
    7.6
    9 Ratings
    1% below category average
    Square Customers
    7.9
    3 Ratings
    3% above category average
    Task management6.78 Ratings5.73 Ratings
    Billing and invoicing management8.49 Ratings9.53 Ratings
    Reporting7.77 Ratings8.43 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Dubsado and Square Customers
    Feature
    Dubsado
    8.3
    6 Ratings
    8% above category average
    Square Customers
    8.7
    2 Ratings
    13% above category average
    Forecasting8.93 Ratings8.02 Ratings
    Pipeline visualization8.46 Ratings9.02 Ratings
    Customizable reports7.66 Ratings9.02 Ratings
    Customization
    Comparison of Customization features of Dubsado and Square Customers
    Feature
    Dubsado
    8.8
    9 Ratings
    14% above category average
    Square Customers
    6.9
    2 Ratings
    10% below category average
    Custom fields8.39 Ratings3.72 Ratings
    Custom objects8.46 Ratings00 Ratings
    Scripting environment9.92 Ratings7.01 Ratings
    API for custom integration8.55 Ratings10.01 Ratings
    Security
    Comparison of Security features of Dubsado and Square Customers
    Feature
    Dubsado
    7.9
    6 Ratings
    6% below category average
    Square Customers
    9.5
    3 Ratings
    12% above category average
    Single sign-on capability7.83 Ratings10.01 Ratings
    Role-based user permissions8.05 Ratings9.03 Ratings
    Social CRM
    Comparison of Social CRM features of Dubsado and Square Customers
    Feature
    Dubsado
    6.9
    2 Ratings
    8% below category average
    Square Customers
    6.6
    2 Ratings
    13% below category average
    Social data6.92 Ratings6.32 Ratings
    Social engagement6.92 Ratings6.82 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Dubsado and Square Customers
    Feature
    Dubsado
    4.7
    3 Ratings
    46% below category average
    Square Customers
    6.0
    1 Ratings
    23% below category average
    Marketing automation5.53 Ratings10.01 Ratings
    Compensation management4.02 Ratings2.01 Ratings
    Platform
    Comparison of Platform features of Dubsado and Square Customers
    Feature
    Dubsado
    6.9
    2 Ratings
    10% below category average
    Square Customers
    9.0
    3 Ratings
    17% above category average
    Mobile access6.92 Ratings9.03 Ratings
    Best Alternatives
    DubsadoSquare Customers
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DubsadoSquare Customers
    Likelihood to Recommend
    9.4
    (9 ratings)
    8.7
    (4 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (5 ratings)
    9.6
    (3 ratings)
    Support Rating
    9.2
    (5 ratings)
    7.6
    (3 ratings)
    User Testimonials
    DubsadoSquare Customers
    Likelihood to Recommend
    Dubsado
    If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
    Incentivized
    Read full review
    Block, Inc (Square)
    Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
    Incentivized
    Read full review
    Pros
    Dubsado
    • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
    • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
    • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Sales pipeline
    • Customer engagement
    • Marketing
    Incentivized
    Read full review
    Cons
    Dubsado
    • the task list feature is very basic
    • the UI is a little clunky
    • more integrations with other software such as Clickup
    Incentivized
    Read full review
    Block, Inc (Square)
    • Some of the build quality on the peripherals could feel a bit better.
    • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
    • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
    Incentivized
    Read full review
    Likelihood to Renew
    Dubsado
    There are some similar programs out there that are offering ambassador accounts.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Usability
    Dubsado
    There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
    Incentivized
    Read full review
    Block, Inc (Square)
    The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
    Incentivized
    Read full review
    Support Rating
    Dubsado
    The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
    Incentivized
    Read full review
    Block, Inc (Square)
    Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
    Incentivized
    Read full review
    Alternatives Considered
    Dubsado
    Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
    Incentivized
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    Block, Inc (Square)
    A lot easier to use than Infusionsoft!!
    Incentivized
    Read full review
    Return on Investment
    Dubsado
    • Clients are excited to hire me because my onboarding process is so professional
    • Easy of use makes collecting payment from clients easy
    • Streamlined process allows me to charge more for my services
    Incentivized
    Read full review
    Block, Inc (Square)
    • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
    • All of my initial equipment was free and there were no startup costs so my return was immediate.
    • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
    Incentivized
    Read full review
    ScreenShots