Likelihood to Recommend As I said before, not only for Spectrum, but for any monitoring tool, you need to know what is critical in your environment and think about how exactly you should monitor and treat it. If you have done that, everything will work just fine.
Well Suited - Networking Monitoring Less Appropriate - When you need to customize some monitoring and to update the version Read full review Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have
Jira or
Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
Read full review Pros Polling and traps can be configured to take heartbeats at specified intervals and notify on an event in real-time, respectively. Topology of devices gives a high-level overview of network architecture. Discovery of devices is simple and secure with the use of community strings. Details can be added per device or alarm type for actions to be taken to make troubleshooting easier. Read full review Notifying through all the possible way like sms,mail and call. Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not. Notify the alerts to engineer as well as you can also add the description about alerts related what is it. Here you can schedule for on-call engineers Read full review Cons Read full review OpsGenie New Jira design has made it difficult for those not familiar with that style. OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management. Read full review Support Rating They are fully available at all times via chat, phone, or email and follow up thoroughly.
Read full review Alternatives Considered Other tools I have used are more server/application-centric. CA Spectrum seems to work effectively and efficiently for network devices. Notification delays can be set to grant grace periods in case of network blips or false positives, which occur ALL the time. Other monitoring tools send event notifications immediately and would clear instantly, which while on-call can wake a technician for no reason.
Read full review We also looked at
PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to
PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
Read full review Return on Investment Proactive monitoring for networking To many times to plan an update Read full review Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice. We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free. Read full review ScreenShots