TrustRadius
OpsGenie, Making sense of your other products.
https://www.trustradius.com/it-alert-managementOpsGenieUnspecified9.219101
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May 21, 2019

OpsGenie, Making sense of your other products.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpsGenie

OpsGenie is used by multiple departments filling our needs as an integral part of our indecent life-cycle. As a telecommunications company, it is imperative that we know and track possible outages, bugs, and incidents and keep our teams in the loop. OpsGenie handles multiple integrations with the software we already use and allows multiple teams to manage their own rotations and escalations.
  • Integrations with other commonly used platforms. ie PRTG, Slack, Zendesk, Jira Service Desk.
  • Handles multiple team integration and allows for merging of tasks.
  • Tracking ownership of alerts.
  • OpsGenie New JIRA design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
  • OpsGenie has forced us to develop our SLA policy better and keep our customers informed.
OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.