OpsGenie

OpsGenie

50 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpsGenie	Score 8.6 out of 10	N/A	OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.	$0 up to 5 users

Pricing

OpsGenie

Editions & Modules

Free: $0.00
up to 5 users
Essentials: $9.00
per user/per month
Standard: $19.00
per user/per month
Enterprise: $29.00
per user/per month

Offerings

Pricing Offerings
OpsGenie
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	OpsGenie
Considered Both Products	OpsGenie DS Dan Soble VP Engineering Chose OpsGenie similar functionality to pager duty - we were able to use OpsGenie instead because of better ROI because we were adding a larger number of users than we had previously used. It seemed to scale better with our growth - we also use a few other Atlassian tools so it was nice to … Incentivized Helpful? Verified User Director Chose OpsGenie I have not looked for or evaluated other appliocations Incentivized Helpful? Ashutosh Rawale Technical Support Engineer Chose OpsGenie The UI is user friendly of opsgenie easy to use even for non technical people Incentivized Helpful? Verified User Engineer Chose OpsGenie I have always used OpsGenie of alert management. Incentivized Helpful? Alex Richards Chief Information Officer & Co-Founder Chose OpsGenie We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an … Incentivized Helpful? Verified User Analyst Chose OpsGenie OpsGenie is much simpler than the competition, with streamlined processes, great integrations, and lower prices. Incentivized Helpful? Verified User Engineer Chose OpsGenie Much more pricing friendly than PagerDuty but I haven't done the comparison in years so not sure how pricing/features stack up nowadays. Been very happy with OpsGenie. Incentivized Helpful? Mariano Koldobsky Project Leader Chose OpsGenie I didn't participate in the tool selection, and I don't know other similar tools. Although I think OpsGenie suits well in all the scenarios we have, so I would choose this tools again. Incentivized Helpful? Bharath Nadar Cloud Devops Chose OpsGenie Simple GUI and customisation is much easier in OpsGenie. Mobile app is much better. Incentivized Helpful? Verified User Engineer Chose OpsGenie OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty. Incentivized Helpful? Joe Cairns Lead Database Administrator Chose OpsGenie Have done a POC with PagerDuty in the past when evaluating OpsGenie and just liked the clean look and feel of OpsGenie better along with their already extensive list of integrations. The integrations was probably the key deciding factor in us not going with PagerDuty at the time. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Integration with slack Pro Alerting system
Top Cons	Minus Little confusing Minus Cell phone Minus Iphone app

Best Alternatives
	OpsGenie
Small Businesses	No answers on this topic
Medium-sized Companies	Freshservice Score 8.7 out of 10
Enterprises	Freshservice Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	OpsGenie
Likelihood to Recommend	8.5 (17 ratings)
Support Rating	10.0 (1 ratings)

User Testimonials
	OpsGenie
Likelihood to Recommend	Atlassian Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution. Incentivized Verified User Anonymous Read full review
Pros	Atlassian Notifying through all the possible way like sms,mail and call. Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not. Notify the alerts to engineer as well as you can also add the description about alerts related what is it. Here you can schedule for on-call engineers Incentivized Ashutosh Rawale Technical Support Engineer Read full review
Cons	Atlassian OpsGenie New Jira design has made it difficult for those not familiar with that style. OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management. Incentivized Verified User Anonymous Read full review
Support Rating	Atlassian They are fully available at all times via chat, phone, or email and follow up thoroughly. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Atlassian We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan Incentivized Alex Richards Chief Information Officer & Co-Founder Read full review
Return on Investment	Atlassian Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice. We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free. Incentivized Jon Liedtke Manufacturing IT Team Lead Read full review
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