Ease vs. Gusto

Best for companies with payroll that take 360 integration with Ease. Great for an employee base that uses technology easily, but less great for employees who don't use technology well. You're able to input answers for employees which is helpful, but takes more work for the admin. The biggest benefit is the integration.

Incentivized

It's very easy to use, especially for smaller companies. The site is user-friendly and eye-catching. Everything you need is easily accessible. I have never had to use the customer service side of Gusto, but there is not much that you would need help with or have issues with. I also really enjoy the little pig when logging in.

Incentivized

• Ease of usability
• Tracking progress of open enrollment
• Reporting

Incentivized

• Gusto really kills it on the simplicity. The app and website are very clear and straightforward.
• Gusto also does a great job at being easy to navigate, visually pleasing, and logically posed.
• Gusto communicates very clearly and provides just the right amount of communication.
• Gusto makes the onboarding process very easy. I recently started at a new company and the process of filling out the necessary documents, filling out forms, and getting my benefit information input was soooooo easy!

Incentivized

• Setting a date parameter on a report isn't an option.
• Some things are not customizable.
• Some of the integration with carriers doesn't work as seamlessly as it should.

Incentivized

• Adding in previous time manually could be more accessible.
• Notifications for when employees manually change hours.
• We should allow 1099 users to use the mobile app instead of restricting them to the website, especially since they can just log into the full website on their mobile device.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

It is a great piece of software, something that I have used since its ZenPayroll days. Its weakest feature at this point is its timekeeping and lack of scheduling. If it adds that, it gets a 10/10 and cannot be replaced by any other payroll software. Like I said, I recommend it to all of my clients and associates.

Incentivized

I've never had to call support for EaseCentral. Our broker typically handles any questions we have.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Super easy to implement and use!

Incentivized

My general agency Warner Pacific recommended EaseCentral and I checked it out. Seemed like a great fit and well worth the investment. I know other colleagues that use and are happy with Employer Navigator and some of the other ones. I have not checked out many other options because Warner Pacific did all that research and work for me. 2 thumbs up for EaseCentral

Incentivized

I've used both Workday and Paylocity for years and they don't even compare. Between the mobile app and the website, everything feels seamless, well thought out, and easy to navigate. I'm so used to the frustration of navigating these apps, even after years of working with them. I never considered there was an option like Gusto out there. It's made everything so easy for me. If I ever get a say I'll be a diehard Gusto evangelist from here on out.

Incentivized

• Positive employer/client experience
• Positive employer/client feedback
• Recommendations to other businesses

Incentivized

• It is definitely an easy, intuitive platform to utilize with lots of helpful features!
• The Benefits package is very poor and is not useful to me at all.
• I enjoy how it breaks up the spending insights into several categories such as Food, Transportation, Shopping, Housing Medical, etc.

Incentivized