Goverlan Reach, from EasyVista vs. HelpWire

Goverlan Reach, from EasyVista

HelpWire

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Goverlan Reach, from EasyVista	Score 8.9 out of 10	N/A	EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.	N/A
HelpWire	Score 10.0 out of 10	N/A	HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…	$0

Pricing

Goverlan Reach, from EasyVista

HelpWire

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Goverlan Reach, from EasyVista	HelpWire
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

The product is free of charge, no Ads, no extra fees

More Pricing Information

Features

Goverlan Reach, from EasyVista

HelpWire

Security

Comparison of Security features of Product A and Product B
	Goverlan Reach, from EasyVista - Ratings	HelpWire 10.0 2 Ratings 0% above category average
Role-based user permissions	00 Ratings	10.02 Ratings

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Goverlan Reach, from EasyVista - Ratings	HelpWire 10.0 2 Ratings 12% above category average
File transfer	00 Ratings	10.02 Ratings
Instant message	00 Ratings	10.02 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Goverlan Reach, from EasyVista - Ratings	HelpWire 8.9 2 Ratings 0% above category average
Attended device access	00 Ratings	10.02 Ratings
Virtual device access	00 Ratings	10.02 Ratings
Multiple-display support	00 Ratings	8.52 Ratings
Multiple concurrent sessions	00 Ratings	7.01 Ratings

Best Alternatives
	Goverlan Reach, from EasyVista	HelpWire
Small Businesses	Getscreen.me Score 9.8 out of 10	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	ConnectWise ScreenConnect Score 9.0 out of 10	ConnectWise ScreenConnect Score 9.0 out of 10
Enterprises	Remote Desktop Manager Score 8.4 out of 10	Remote Desktop Manager Score 8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Goverlan Reach, from EasyVista	HelpWire
Likelihood to Recommend	8.0 (1 ratings)	10.0 (2 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Goverlan Reach, from EasyVista	HelpWire
Likelihood to Recommend	EasyVista Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users. It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background. Incentivized Rob Booth Lead Engineer Read full review	Electronic Team, Inc. HelpWire is the best app whenever you need to connect with a remote system. R Kumar Manager Read full review
Pros	EasyVista Desktop support Process Automation Easily Customisable Reporting Incentivized Rob Booth Lead Engineer Read full review	Electronic Team, Inc. Remote support Quick and easy installation and connection setup No lag in mouse movement Free for all Ritesh Roy Business Development Manager Read full review
Cons	EasyVista Occasional caching provides out of date information Basic license needs a little more Simplification of software removal would be nice Incentivized Rob Booth Lead Engineer Read full review	Electronic Team, Inc. Screen recording feature should be added Some improvement can be done on UI R Kumar Manager Read full review
Usability	EasyVista No answers on this topic	Electronic Team, Inc. HelpWire is amazing. It's very easy to install, connect and use. Ritesh Roy Business Development Manager Read full review
Alternatives Considered	EasyVista Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest. Incentivized Rob Booth Lead Engineer Read full review	Electronic Team, Inc. We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system. R Kumar Manager Read full review
Return on Investment	EasyVista Provide support without any codes or passwords from users Software inventory and version mismatch reporting Deployment of updates and new software Incentivized Rob Booth Lead Engineer Read full review	Electronic Team, Inc. It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money. Ritesh Roy Business Development Manager Read full review
ScreenShots		HelpWire Screenshots