ECI e-automate vs. IFS Field Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECI e-automate
Score 8.0 out of 10
N/A
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.N/A
IFS Field Service Management
Score 9.0 out of 10
N/A
IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.N/A
Pricing
ECI e-automateIFS Field Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ECI e-automateIFS Field Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ECI e-automateIFS Field Service Management
Top Pros
Top Cons
Best Alternatives
ECI e-automateIFS Field Service Management
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECI e-automateIFS Field Service Management
Likelihood to Recommend
9.1
(2 ratings)
7.0
(1 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
ECI e-automateIFS Field Service Management
Likelihood to Recommend
ECi Software Solutions
ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.
Read full review
IFS
IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
Read full review
Pros
ECi Software Solutions
  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
Read full review
IFS
  • Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean
  • Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis.
  • Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise
Read full review
Cons
ECi Software Solutions
  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
Read full review
IFS
  • Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve
  • Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.
Read full review
Support Rating
ECi Software Solutions
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
Read full review
IFS
No answers on this topic
Alternatives Considered
ECi Software Solutions
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
Read full review
IFS
I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
Read full review
Return on Investment
ECi Software Solutions
  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
Read full review
IFS
  • Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need.
  • Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas.
  • Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software.
Read full review
ScreenShots