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IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.IFS ReviewIFS is used across our entire organization from Customer Service to Finance to our various plants and warehouses. We use it for inventory management, placing customer orders, invoicing, purchase orders and a whole variety of other processes cross organizationally. We also utilize IFS to provide historic reporting around a variety of areas.,Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis. Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise,Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.,7,Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need. Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas. Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software.,,Mendix, Salesforce.com, Adobe Photoshop
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IFS Field Service Management
3 Ratings
Score 6.4 out of 101
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IFS Field Service Management Reviews

IFS Field Service Management
3 Ratings
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Score 6.4 out of 101
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March 24, 2017

IFS Field Service Management: "IFS Review"

Score 7 out of 10
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IFS is used across our entire organization from Customer Service to Finance to our various plants and warehouses. We use it for inventory management, placing customer orders, invoicing, purchase orders and a whole variety of other processes cross organizationally. We also utilize IFS to provide historic reporting around a variety of areas.
  • Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean
  • Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis.
  • Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise
  • Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve
  • Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.
IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
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IFS Field Service Management Scorecard Summary

About IFS Field Service Management

IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.

IFS Field Service Management Technical Details

Operating Systems: Unspecified
Mobile Application:No