e-automate vs. ServiceTrade

e-automate

7 Reviews and Ratings

ServiceTrade

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
e-automate	Score 9.8 out of 10	N/A	ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.	N/A
ServiceTrade	Score 7.0 out of 10	Mid-Size Companies (51-1,000 employees)	ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. According to the vendor, 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million…	N/A

Pricing

e-automate

ServiceTrade

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
e-automate	ServiceTrade
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	e-automate	ServiceTrade
Top Pros	Pro Set up Pro Account set up Pro Inventory control	No answers on this topic
Top Cons	Minus Complex software Minus Work orders Minus Cause confusion	No answers on this topic

Best Alternatives
	e-automate	ServiceTrade
Small Businesses	Kickserv Score 9.3 out of 10	Kickserv Score 9.3 out of 10
Medium-sized Companies	Jotform Score 8.7 out of 10	Jotform Score 8.7 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10	ServiceNow Customer Service Management Score 7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	e-automate	ServiceTrade
Likelihood to Recommend	9.1 (2 ratings)	- (0 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	e-automate	ServiceTrade
Likelihood to Recommend	ECI Software Solutions ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business. Incentivized EJ Eric Jurin Vice President of Technology Read full review	ServiceTrade No answers on this topic
Pros	ECI Software Solutions Inventory control. Technician tracking. Quoting. Integration with 3rd party software. Incentivized Dale Bradford Network Administrator Read full review	ServiceTrade No answers on this topic
Cons	ECI Software Solutions Allowing multiple, movable windows within the program so you can bounce between screens. More friendly integration with third party apps. Incentivized EJ Eric Jurin Vice President of Technology Read full review	ServiceTrade No answers on this topic
Support Rating	ECI Software Solutions Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure. Incentivized EJ Eric Jurin Vice President of Technology Read full review	ServiceTrade No answers on this topic
Alternatives Considered	ECI Software Solutions Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs. Incentivized Dale Bradford Network Administrator Read full review	ServiceTrade No answers on this topic
Return on Investment	ECI Software Solutions It has given us better insights into how our IT side is growing. It took a lot of man-hours on our side to make it work for the IT side. Inventory is still a very manual process. Incentivized Dale Bradford Network Administrator Read full review	ServiceTrade No answers on this topic
ScreenShots		ServiceTrade Screenshots