Ridder iQ vs. Exact Online

The best in the complete production process. It provides the correct info in a very usable way. It is pretty good in sales, but the lack of discounts for sales goods and sales production is not ideal. On the other hand, ECI provides an excellent service for looking for custom solutions where we need them.

Incentivized

If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...

Incentivized

• You can easily make yourself calculated columns
• You can easily make yourself new tables and fields
• You can easily make yourself adapted screens, widgets, etc.
• You can easily make yourself email templates
• You can easily make yourself scheduled tasks
• Tables and fields have clear names what is very handy to work with

Incentivized

• Complete pack with many options, use it as CRM, ERP or simply for your bookings.
• Many connections with external programs, webshops, etc.
• Automatic backups.

Incentivized

• The production planning does not use the business calendar for buffer days between end date production and delivery date.
• If the buffer days are on closed dates (weekend and/or Holidays) you have no buffer days at al which is mandatory for Just In Time delivery.
• The production calendar progress is based on an employee (project hours) and not on the actual WIP.
• WIP is a combined booking from machine/operator but is not deducted from in the planning budget if not linked tot project hours.
• There is still no API (the SDK is only available for windows applications).
• Industry 4.0 requires open standard communications for integrated use like a MES/SCADA system.
• The SDK still does not implement anything other than a username/password.
• Ridder iQ implements SSO for the client but the SDK does not offer a passwordless login for users in an external program. When using SSO users forget their password and are unable to change their password since the current password js mandatory for changing it.
• Receiving items larger than the default trade size removes all reservations from the purchase order. The system has once a gain a required need for purchasing material due to this behaviour.
• This is by intent of ECI, they think if a product which is made out of a 1x1 meter plate cannot be created out of a plate 2x2, many other steel company face this issue but they don't want to change this behaviour.
• The SDK does not offer any way of custom views outside the clients acces, this leads to many API calls which is bad for the overal performance.
• All custom views require to be created by a consultant and be out within your license.
• There is no Forecast feature where time/material is resevered and/or creates a details BOM. We need to give forecasts to our suppliers in order to not run out of raw materials and get a better price.
• Ideas.aha.io must be used by users for requesting new features or changes.
• If you look at the top 10 request only 1 request is planned and all others are "Future consideration" or "Chances of being made".
• This means the actual users are nog being heard and they continue their own vision instead of actually listening to their users.

• Support... It's bad, and when you want to stop or step back it's near impossible.
• Price, they tend to increase it without warning, and with all the extras it goes up fast.
• If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.

Incentivized

Its nice software but it is very, very slow in webification and integration possibilities by using api's. Untill now the programm has client-server technology unfortunately. And there are far too less no code adjustments possible.

Ridder iQ is friendly to use. With the use of roles we can give a very good user experience to our employees; they are more in control of their tasks. Since we use Ridder iQ, the right information is available for everybody in our organization, all on demand.

Incentivized

Expert level of the support engineers is adequate. However in our opinion it does take a fair amount of time to respond

Incentivized

I didn't work here yet at the time of the implementation

Incentivized

Ridder iQ is specialized for our business and has people who bring a lot of knowledge to the table, so Ridder iQ is far more suited than a ERP solution which is not specilized in the make-industry. Furthermore, the customizability of Ridder stands out compared to solutions like ISAH. Therefore, the choice was an easy one, because knowledge and customizability are important criteria.

Incentivized

I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.

Incentivized

• Flawless purchasing.
• Better planning, less downtime of production
• Because iQ is widely used, we are more dependent on our network environment. This makes us vulnerable. This is more expensive
• Because we write better quotations with multiple sales rules, we can charge better prices with better margins.

• Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
• Positive: Once an ERP connection is running you can automate a lot in the process.

Incentivized