Red Falcon vs. Genius Solutions

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

Genius is great for analysis data using Microsoft products like Power BI or Excel as it links directly to them. Genius has also helped the work flow of our company a lot by streamlining processes. One process that helps our company a lot is the ability to print all work orders and fabrication/assembly plans in their batch printing module. Printing these would take up to five hours per assembly in Quickbooks and it now takes 10 minutes.

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• The production is simple and efficient, this is done directly from our 3D design software (SolidWorks).
• Technical support is efficient, when problems arise, solutions are provided quickly.
• The monitoring of production costs is clear and easy to consult.

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• Support hours (now, from 8h00 to 17h00, Monday to Friday).
• The info with help button (F1) to be more easy to find.

I feel there is a lot of clicking around to get what you need.

Incentivized

Genius is easy to use but you have to male sure it's set up properly. You also have to make sure you understand what an ERP should do to know the right questions to ask when you contact customer support.

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

patient, friendly and clear explanations

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

I am using above mentioned software on different clients. As for manufacturing client Genius Solutions ERP is good easy to maintain inventory, For BOM Creation its help. As per our need this software provides us valuable information and helps the business growing smoothly. Overall its easy to use and budget friendly.

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Being able to track time, cost of outside services and cost of materials has allowed us to trust the accuracy of our product markups and prices.
• Improved inventory control allows us to get products out quicker.
• The ability to sync the database with Power BI has allowed up to have a better picture of our financials and projected cashflow.