Red Falcon vs. ProShop ERP

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

I can't talk highly enough about ProShop ERP. Their team is never satisfied with how it performs and the features it has in place. ProShop has made our company more efficient in every aspect of how we run a business. We shopped around and we couldn't find a system that does everything that ProShop does. It is the most complete robust system on the market in my opinion.

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• ProShop knows how machine shops run and what is required information for all levels of the company.
• Quoting and costing is both quick and thorough. We have confidence in our numbers!
• The support is timely and friendly. They consider all new ideas and explain how to use best use features very well.
• Traceability is above and beyond. We know where everything is, where it came from and where it is going.

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• Can be slightly overwhelming at first.
• Unless you have a good understanding of how to write script and code the customization pages can be confusing.
• Some of the system notifications can be a little confusing, such as the new rev flag that pops up when the rev for the part changes. We've had some issues with this causing problems to the parts later down the line when trying to transfer duplicate parts to a remake job.

They continue to make the most affordable and complete ERP on the market for our company size and industry

Incentivized

I feel there is a lot of clicking around to get what you need.

Incentivized

It was built by people who ran a job shop and it shows

Support is great at taking care of our questions and issues.

Incentivized

Amazing support. Weather small bugs a large feature requests. ProShop's team is always there willing to help assist with any problems.

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

I have used E2 Shoptech for years and evaluated numerous products. For advanced manufacturing, nothing comes close to being as complete as ProShop ERP.

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Increased Profitability on repeat products
• Ease of review at end of projects
• Ability to requote for customers with changing quantity needs

Incentivized