What users are saying about
37 Ratings
1 Rating
37 Ratings
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Score 5.3 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
Anonymous | TrustRadius Reviewer

TotalMD EHR

To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.
Scott Hoehn | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

eClinicalWorks
5.6
TotalMD EHR
9.1
Real-time eligibility verification
eClinicalWorks
4.7
TotalMD EHR
9.1
Claims management
eClinicalWorks
5.2
TotalMD EHR
9.1
Coding
eClinicalWorks
5.3
TotalMD EHR
9.1
Patient billing
eClinicalWorks
6.5
TotalMD EHR
9.1
Financial Reporting
eClinicalWorks
6.5
TotalMD EHR
9.1

Patient Scheduling

eClinicalWorks
6.8
TotalMD EHR
9.1
Rule-based scheduling
eClinicalWorks
5.1
TotalMD EHR
9.1
Automated appointment reminders
eClinicalWorks
8.0
TotalMD EHR
9.1
Automated patient check-in
eClinicalWorks
7.8
TotalMD EHR
Multi-location support
eClinicalWorks
7.0
TotalMD EHR
9.1
Calendar interface
eClinicalWorks
6.1
TotalMD EHR
9.1

Electronic Medical Records

eClinicalWorks
7.3
TotalMD EHR
9.1
Charting / document management
eClinicalWorks
7.5
TotalMD EHR
9.1
Templates
eClinicalWorks
7.6
TotalMD EHR
9.1
Patient portal
eClinicalWorks
7.1
TotalMD EHR
9.1
Mobile/tablet support
eClinicalWorks
8.0
TotalMD EHR
9.1
Fax integration
eClinicalWorks
8.0
TotalMD EHR
9.1
Integration with other EMR and PM systems
eClinicalWorks
5.1
TotalMD EHR
9.1
Workflow automation
eClinicalWorks
7.0
TotalMD EHR
9.1
Speech recognition
eClinicalWorks
8.1
TotalMD EHR
9.1
Customization
eClinicalWorks
8.0
TotalMD EHR
9.1
E-prescribing
eClinicalWorks
7.0
TotalMD EHR
9.1

Medical Security and Privacy

eClinicalWorks
7.7
TotalMD EHR
9.1
HIPAA compliance
eClinicalWorks
7.0
TotalMD EHR
9.1
Role-based permission levels
eClinicalWorks
7.9
TotalMD EHR
9.1
Data backups and redundancy
eClinicalWorks
8.0
TotalMD EHR
9.1
Local mode / networking failsafe
eClinicalWorks
8.0
TotalMD EHR
9.1

Workflow and Scale

eClinicalWorks
7.3
TotalMD EHR
9.1
Task tracking
eClinicalWorks
7.0
TotalMD EHR
9.1
Specialty-specific workflows
eClinicalWorks
8.0
TotalMD EHR
9.1
Multi-office / multi-physician capabilities
eClinicalWorks
7.0
TotalMD EHR
9.1

Pros

eClinicalWorks

  • Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
  • Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
  • Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
  • Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
Scott Hoehn | TrustRadius Reviewer

Cons

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
  • Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
Scott Hoehn | TrustRadius Reviewer

Usability

eClinicalWorks

eClinicalWorks 5.2
Based on 3 answers
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
Anonymous | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Performance

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Support Rating

eClinicalWorks

eClinicalWorks 2.0
Based on 2 answers
The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.
Tom Mockus | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Implementation Rating

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Alternatives Considered

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
Anonymous | TrustRadius Reviewer

TotalMD EHR

[We assessed] bringing on another product to our lineup (previously we were top national resellers of Medisoft and AltaPoint). However, TotalMD quickly became our flagship product, as it has proven to have the lowest maintenance/support requirements, the easiest to learn for both practitioners as well as support personnel and is the most affordable (most bang-for-the-buck) for our clients. Supporting over a thousand clients throughout the US, Canada, Guam and Puerto Rico for the past 23 years, we always hold our clients' best interests in mind.
Scott Hoehn | TrustRadius Reviewer

Return on Investment

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD is one of the few EHR systems on the market today, that does not have a required annual (and usually very pricey) support agreement, its fast user implementation time requirement and the many error cross-checking systems, the ROI for most practices, can be seen in a few months.
  • Data conversion from several software systems (Medisoft, AltaPoint, Lytec and Visionary) are typically included at no cost, saving many practices thousands of dollars when they switch from a lesser product. The technical team at TotalMD can convert data from most any other product at very reasonable rates.
Scott Hoehn | TrustRadius Reviewer

Pricing Details

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TotalMD EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

eClinicalWorks
4.9
TotalMD EHR
9.1

Usability

eClinicalWorks
5.2
TotalMD EHR

Performance

eClinicalWorks
4.0
TotalMD EHR

Support Rating

eClinicalWorks
2.0
TotalMD EHR

Implementation Rating

eClinicalWorks
4.0
TotalMD EHR

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