Likelihood to Recommend It would be well suited for a business that is just starting out with inventory management and sells on multiple channels. They are a growing company that is constantly changing and making improvements. I don't think there is another competitor out there that can offer the same features at their price point. It may not be well suit for large organizations.
Read full review Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Read full review Pros Multi-channel inventory sync: automatic depletion and restoration of inventory with sales and refunds, syncing back to all your channels. Sales order and purchase order management: keep track of things you buy and sell while simultaneously keeping your inventory accurate. Custom upload and export formats: you can make ecomdash work with almost any platform by creating your own formats to upload or export your data. Read full review Auctane (Stamps.com, Inc)
Integration: It works so well I forget that it is a 3rd party solution sometimes. Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process. Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs. Read full review Cons User interface. The whole thing feels clunky. Knowledge-base. Their searchable knowledge base isn't really all that helpful. It feels like it was written as an afterthought. Read full review Auctane (Stamps.com, Inc)
For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package. Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end. The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time. Read full review Usability Auctane (Stamps.com, Inc)
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with
BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
Read full review Support Rating eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.
Read full review Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
Read full review Alternatives Considered I have not had first hand experience with inventory management software like ecomdash.
Read full review Auctane (Stamps.com, Inc)
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders.
ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to use interface to do their shipping for accuracy. Read full review Return on Investment Allowed us to keep inventory in sync across multiple platforms preventing overselling. Allowed us to sync inventory from multiple warehouses. Read full review Auctane (Stamps.com, Inc)
It saves a lot of time being able to import the customer data. It saves us money by finding us the best rate (e.g. when we offer free shipping on orders). It can save data such as your most common box sizes. Read full review ScreenShots