Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.
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Routespring
Score 10.0 out of 10
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Routespring is business travel without personal credit cards. Routespring aims to empower companies with realtime visibility and controls that helps teams #GoFurther. Beyond technology, Routespring states they truly care for people whose jobs require them to be traveling. Finding them safe, clean hotels and best flights that are cost-effective and in company budget; boasting a customer service that is better than the best out there.
Egencia didn't hold a candle to any of the other programs I used. Concur was much more professional and intuitive. Upside's customer service was head and shoulders above Egencia's.
I think Concur is a step above compared to Egencia. Egencia is not backed up by a company like SAP that enhances the integration and ease of using the app. Otherwise Egencia is doing a good job for mid market companies but it must be hard to scale at an enterprise level.
Egencia has the most variety when booking your hotel/flight, as well as the best pricing. We use Airbnb for Work alongside Egencia so that we can book accommodation outside of hotels, but this does not cover the flights. Egencia has it all (flights and accommodation) in …
I used another solution which required pending for a consultant to propose options and then waiting for the chosen option to be booked. Contrary to that, in Egencia I searched for the options myself, had the results after short waiting time and was able to finalize the booking …
Egencia helps with the management of booking travel without having a centralized travel coordination team. I don't know what other companies were evaluated, but Egencia proved to be a much better solution than allowing employees to book their own travel in the wild. We have …
We have used a lot of the online travel sites (Expedia, Travelocity, Orbitz, Hot Wire etc...) primarily for price shopping only. We do not have it set as an option for employees to use those services.
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, …
Our experience with larger booking agencies has so far been unimpressive. It seems like, because we are a small non-profit with a smaller budget, we were definitely not top of mind for customer service and often waited up to a week for questions to be answered. Routespring is a …
At the time, TripActions did not have sufficient price controls or out of policy approval process for us to continue using them. Routespring makes it very easy to have visibility and control on our travel spend.
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Routespring has worked great for us for following reasons:
We prefer not to have our employees pay for travel to avoid the reimbursement process as much as possible. Routespring's ability to configure centralized payments and extensive prepaid inventory helps us achieve that.
We need closely control our travel spend as it directly impacts our cost of goods. The ease of configuring budget controls at multiple levels help us manage the costs almost effortlessly.
Above all, Routespring has an excellent team of support people. Our team is super happy with their professional approach and responsiveness. We have never had any issue.
On the admin side as well, I have always had a great experience in getting things done with the help of their account management team. We have been able to make changes and process updates on very short-timelines. They have competitive rates and they always maintain consistent communication on how to bring costs down.
Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
It's hard to tell where to go to book a flight right after you create an account.
It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.
I gave Routespring this rating because it is easy to use for bulk booking and guest travel management, centralizes travel and event planning to reduce manual work, and is reliable and practical with fewer errors and better tracking, saving time and improving efficiency across teams, even though there is room for improvement in speed, integrations, and reporting.
I have not been involved with any product support or troubleshooting; however we had an issue where the app or website were down for some time and they were able to resolve the issue and have it back up and running pretty fast so i would say that overall support is pretty good!
After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!
I used another solution which required pending for a consultant to propose options and then waiting for the chosen option to be booked. Contrary to that, in Egencia I searched for the options myself, had the results after short waiting time and was able to finalize the booking without waiting for someone else's action.
Our experience with larger booking agencies has so far been unimpressive. It seems like, because we are a small non-profit with a smaller budget, we were definitely not top of mind for customer service and often waited up to a week for questions to be answered. Routespring is a small but mighty organization that will definitely make a name for themselves in this arena if they continue on the path they're on now. They work hard and quickly to ensure you are satisfied with their service and that your guests have a seamless experience booking travel and accommodations on their platform. It is obvious that they truly care about their clients.
This platform saved us many, many employee hours by eliminating the need to book flights for guests, track and approve travel receipts and dispense reimbursement.
Our guests could easily book their flights in one place with a line of credit we were invoiced for weekly, with our credit card on file as a backup. For the first time ever, our travel planning is completely done two months before the Conference.
We were able to set spending caps on ticket prices to stay within our budget, and we received notifications if anyone requested a ticket above the limit we set or tried to upgrade on our account.
