Overall Satisfaction with Egencia
Egencia is being used for corporate expenses. Everyone employed in the company in need to expense travel, business meals, phone bills, internet, and others would do it directly through Egencia. It was used through the entire company and helped streamline the approval process from employee to direct manager, then to the finance department.
I think Concur is a step above compared to Egencia. Egencia is not backed up by a company like SAP that enhances the integration and ease of using the app. Otherwise Egencia is doing a good job for mid market companies but it must be hard to scale at an enterprise level.
I have not been involved with any product support or troubleshooting; however we had an issue where the app or website were down for some time and they were able to resolve the issue and have it back up and running pretty fast so i would say that overall support is pretty good!
Do you think Egencia delivers good value for the price?
Are you happy with Egencia's feature set?
Did Egencia live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Egencia go as expected?
I wasn't involved with the implementation phase
Would you buy Egencia again?
It was really well suited for me to download my phone bill directly with a picture where it was capturing amounts and information directly from it. It was really easy to submit my expenses and get reimbursed in a timely manner by my company. A scenario where the app crashed happened but this is purely technical.