What users are saying about
33 Ratings
46 Ratings
33 Ratings
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Score 5.7 out of 100
46 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Project Management

    Emburse Abacus

    Feature Set Not Supported
    N/A
    7.3

    OpenAir PSA

    73%
    OpenAir PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Resource Management

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Scheduling

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    8 Ratings

    Document Management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Email integration

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.5
    75%
    14 Ratings

    Professional Services Automation

    Emburse Abacus

    Feature Set Not Supported
    N/A
    8.6

    OpenAir PSA

    86%
    OpenAir PSA ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Invoicing

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Attribute Ratings

    • Emburse Abacus is rated higher in 1 area: Support Rating
    • OpenAir PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Emburse Abacus

    49%
    17 Ratings
    8.5

    OpenAir PSA

    85%
    20 Ratings

    Likelihood to Renew

    Emburse Abacus

    N/A
    0 Ratings
    8.2

    OpenAir PSA

    82%
    7 Ratings

    Usability

    Emburse Abacus

    N/A
    0 Ratings
    9.4

    OpenAir PSA

    94%
    4 Ratings

    Availability

    Emburse Abacus

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    6 Ratings

    Performance

    Emburse Abacus

    N/A
    0 Ratings
    9.0

    OpenAir PSA

    90%
    6 Ratings

    Support Rating

    9.0

    Emburse Abacus

    90%
    18 Ratings
    5.5

    OpenAir PSA

    55%
    12 Ratings

    In-Person Training

    Emburse Abacus

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Implementation Rating

    Emburse Abacus

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    4 Ratings

    Product Scalability

    Emburse Abacus

    N/A
    0 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Likelihood to Recommend

    Emburse Abacus

    Emburse Abacus is well suited for mid-market organizations that are open to - or embrace - the concept of real-time processing of expense transactions. Emburse Abacus takes a radically different approach from other platforms that rely on modeling paper-based monthly (or periodic) expense reports containing multiple expenses submitted simultaneously. Emburse Abacus allows each transaction to be very rapidly processed individually so that approving managers and accounting professionals are able to perform review tasks and identify potential problems throughout the entire month, relieving the massive monthly influx of large numbers of expense reports simultaneously.
    Jason Guinn | TrustRadius Reviewer

    OpenAir PSA

    This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
    Anonymous | TrustRadius Reviewer

    Pros

    Emburse Abacus

    • User-Friendly Interface: Reviews from our employees (ages ranging from 20s-70s) are all positive in regards to the ease of submitting an expense and getting reimbursement on Abacus
    • Timely Reimbursement: After final approval, money hits user accounts within 2 days
    • Approval routing: ability to set up multi-tier complex approval routes
    • Syncs with Sage Intacct: pushes entries on a day to day basis in to Intacct and it hits our GL accordingly
    • Abacus is competitively priced compared to the competition
    • Abacus utilizes "by expense" management. Getting rid of expense reports and batch reports (they do have an option where you can batch if need be)
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
    • Tasks are easily designed to automate processes in your business workflow.
    • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
    Anonymous | TrustRadius Reviewer

    Cons

    Emburse Abacus

    • When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields.
    • It would be good to have a more automated way for Abacus to integrate in with other payroll systems.
    • It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level.
    Jennifer Paxton | TrustRadius Reviewer

    OpenAir PSA

    • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
    • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
    • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
    • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Emburse Abacus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Emburse Abacus Editions & Modules

    Edition
    Starter$91
    ProfessionalCustom Pricing
    EnterpriseCustom Pricing
    1. per active user/per month
    2. none
    Additional Pricing Details

    OpenAir PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    OpenAir PSA Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 8.2
    Based on 7 answers
    It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

    Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

    OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
    Anonymous | TrustRadius Reviewer

    Usability

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 9.4
    Based on 4 answers
    In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 6 answers
    The system up time was reliable and that was never anything we ever had any concerns/issues with.
    Anonymous | TrustRadius Reviewer

    Performance

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 9.0
    Based on 6 answers
    The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Emburse Abacus

    Emburse Abacus 9.0
    Based on 18 answers
    I have never had to contact Abacus support and have not heard stories from any of my colleagues having to do so either. Our accounting department stresses the ease of Abacus and has not voiced any concerns with the software or the product support team or the product support process.
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 5.5
    Based on 12 answers
    As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
    Bryan Parry | TrustRadius Reviewer

    In-Person Training

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
    Anonymous | TrustRadius Reviewer

    Online Training

    Emburse Abacus

    No answers on this topic

    OpenAir PSA

    We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 4 answers
    It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Emburse Abacus

    I chose Abacus because of its ease of use and flexible billing. The billing is based on the number of submissions rather than users in the system. Because we reimburse committee members, we have a lot of users in the system, but the activity can vary widely from month to month.
    Patrick Coelho | TrustRadius Reviewer

    OpenAir PSA

    OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
    Mylene Beatty | TrustRadius Reviewer

    Scalability

    Emburse Abacus

    No score
    No answers yet
    No answers on this topic

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Once the system is setup, it's easy to manage and maintain.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Emburse Abacus

    • It is giving reliable services.
    • I am happy with its user-friendly services. Since I have issued the virtual and physical cards, I am getting real-time, and end-to-end control over my employee expenses. They can now easily go to visits and this has built their trust too. Further through receipts and expense details, I can easily control the pre-set budgets and easily configure rules to control spending.
    • I will also like to praise their customer care team they are very helpful and always ready to assist.
    Jason Chandler | TrustRadius Reviewer

    OpenAir PSA

    • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
    • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
    • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
    Cristian Bodnarasec | TrustRadius Reviewer

    Screenshots

    OpenAir PSA

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