TrustRadius
Abacus offers a unique solution for real time expense management
https://www.trustradius.com/expense-managementAbacusUnspecified8.214101
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Updated July 02, 2019

Abacus offers a unique solution for real time expense management

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Abacus

Abacus is used by our accounting/finance team and by our 30 full-time employees. It is a user-friendly expense management tool that syncs with our accounting software, Sage Intacct, allowing data to flow seamlessly on a day to day basis.
  • User-Friendly Interface: Reviews from our employees (ages ranging from 20s-70s) are all positive in regards to the ease of submitting an expense and getting reimbursement on Abacus
  • Timely Reimbursement: After final approval, money hits user accounts within 2 days
  • Approval routing: ability to set up multi-tier complex approval routes
  • Syncs with Sage Intacct: pushes entries on a day to day basis in to Intacct and it hits our GL accordingly
  • Abacus is competitively priced compared to the competition
  • Abacus utilizes "by expense" management. Getting rid of expense reports and batch reports (they do have an option where you can batch if need be)
  • Level of Detail: Data does not hit the end user in Sage Intacct ...it shows up as one accounts payable entry as "ABACUS." We would like it to hit the employee level for audit purposes
  • Customer Service does not allow phone calls. Only email
  • Corporate AMEX sync has experienced issues with syncing data properly and timely
  • Abacus has reduced the time spent digging through expense reports on a monthly basis. Expenses flow through on a daily basis and both users and management are happy
We originally migrated from SAP Concur. We made the decision to switch to Abacus because Concur does not sync directly with Sage Intacct and it was less expensive. Expensify seems to be what most companies recommend, however, it was out of our price range
Abacus is great for smaller companies that need to automate expense management. It is a very user-friendly system that makes it easy for all employees to understand without any training. We have heard of issues with their AMEX program. Companies that have tens or hundreds of corporate AMEX cards should likely explore other options