Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eMite
Score 5.8 out of 10
N/A
eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A
Looker
Score 8.3 out of 10
N/A
Looker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A
Pricing
eMiteLooker
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eMiteLooker
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsMust contact sales team for pricing.
More Pricing Information
Features
eMiteLooker
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
eMite
8.7
1 Ratings
7% above category average
Looker
8.1
97 Ratings
1% below category average
Pixel Perfect reports8.01 Ratings7.680 Ratings
Customizable dashboards9.01 Ratings8.896 Ratings
Report Formatting Templates9.01 Ratings7.982 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
eMite
9.0
1 Ratings
11% above category average
Looker
8.1
97 Ratings
0% above category average
Drill-down analysis10.01 Ratings8.294 Ratings
Formatting capabilities9.01 Ratings7.495 Ratings
Integration with R or other statistical packages8.01 Ratings8.040 Ratings
Report sharing and collaboration9.01 Ratings8.697 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
eMite
9.0
1 Ratings
8% above category average
Looker
8.6
93 Ratings
3% above category average
Publish to Web9.01 Ratings8.577 Ratings
Publish to PDF10.01 Ratings8.783 Ratings
Report Versioning10.01 Ratings8.263 Ratings
Report Delivery Scheduling9.01 Ratings8.983 Ratings
Delivery to Remote Servers7.01 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
eMite
8.7
1 Ratings
8% above category average
Looker
6.8
94 Ratings
17% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings8.192 Ratings
Location Analytics / Geographic Visualization8.01 Ratings7.581 Ratings
Predictive Analytics9.01 Ratings4.66 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
eMite
8.0
1 Ratings
6% below category average
Looker
8.5
93 Ratings
0% below category average
Multi-User Support (named login)8.01 Ratings8.988 Ratings
Role-Based Security Model8.01 Ratings8.381 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.01 Ratings8.688 Ratings
Single Sign-On (SSO)7.01 Ratings00 Ratings
Report-Level Access Control00 Ratings8.429 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
eMite
8.5
1 Ratings
6% above category average
Looker
5.8
69 Ratings
32% below category average
Responsive Design for Web Access8.01 Ratings6.766 Ratings
Mobile Application9.01 Ratings5.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.01 Ratings6.560 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
eMite
8.0
1 Ratings
1% above category average
Looker
-
Ratings
REST API9.01 Ratings00 Ratings
Javascript API9.01 Ratings00 Ratings
iFrames7.01 Ratings00 Ratings
Java API8.01 Ratings00 Ratings
Themeable User Interface (UI)9.01 Ratings00 Ratings
Customizable Platform (Open Source)6.01 Ratings00 Ratings
Best Alternatives
eMiteLooker
Small Businesses
BrightGauge
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
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Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
eMiteLooker
Likelihood to Recommend
9.0
(1 ratings)
8.4
(98 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(4 ratings)
Usability
9.0
(1 ratings)
8.8
(12 ratings)
Support Rating
10.0
(1 ratings)
8.8
(14 ratings)
User Testimonials
eMiteLooker
Likelihood to Recommend
Prophecy International
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Google
Quick dashboards from Google Sheets - Easier to do the graphs than in Google Sheets - Operational dashboards to be used in the day-to-day work - It is good both for retrospective data and to do a pulse check of the current status - Better for not giant amounts of data and not multiple data sources. - If you need a lot of graphs to be displayed on the same page, it can be a bit glitchy during configuration (then the use works fine).
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Pros
Prophecy International
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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Google
  • Filtering - you can filter across different dimensions and metrics to get a more specific "cut" of data
  • Refreshing - data automatically ingests into Looker which allows reports to be updated and backfilled in real time
  • Conditional Reporting - you can leverage Looker's reporting features to flag when a given metric or KPI falls below or above a specified threshold. For example, if you had a daily sales benchmark in a SAAS organization, you could use Looker to flag whenever daily sales falls above or below the benchmark
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Cons
Prophecy International
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
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Google
  • Looker is less graphical or pictorial which makes it less attractive
  • Consumes a lot of memory when there are multiple rows and columns, impacts performance too
  • At times when we download huge chunks of raw data from Looker dashbords, the time taken to prepare the file is enormous - The user fails to understand if Looker has frozen or if the data is getting prepared in the background for downloading. In turn, user ends up triggering multiple downloads
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Likelihood to Renew
Prophecy International
No answers on this topic
Google
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
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Usability
Prophecy International
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
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Google
Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
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Support Rating
Prophecy International
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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Google
Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
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Alternatives Considered
Prophecy International
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
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Google
Looker is an off-the-shelf, free tool for Google business users. Other than the internal cost of time to build, we had no costs to set up what we needed to do. Knowledge sharing internally and using templates greatly reduced this cost, making the overall cost very low.
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Return on Investment
Prophecy International
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
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Google
  • Allowing others to self-serve their own analytics and connect it to Looker simply and easily has helped unblock the central data team so they can instead focus on validated dashboards whilst stakeholders manage their day-to-day analysis themselves. Countless engineering hours have been freed up by not having to manage every user permission for each BI tool; we have a BYOBI approach; Bring Your Own BI
  • Creation and management of a semantic layer (LookML =Looker Modeling Language ) allows peoples sandboxes and production databases to become clutter free. Minor adjustments, conditional fields, and even some modelling can all be done in LookML which doesn't need oversight or governance from the central data team.
  • LookML, specifying drilldown fields and their sub-queries, as well as generally creating dynamic parameters with Liquid are all great features, but can have a steep learning curve. it may take some time to understand how to create this middle layer correctly, or even pose a risk of inheriting complex code from another source which can be unmaintainable if it becomes too big. Some level of governance is recommended if Looker is used by a large number of editors.
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ScreenShots

Looker Screenshots

Screenshot of a Looker dashboard with a geo chart.