Encircle vs. Ventiv Claims

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Encircle
Score 9.2 out of 10
N/A
Encircle is a field documentation solution for restoration contractors, used to capture photos, videos, notes, floor plans, moisture readings, drying logs, contents inventories, and e-signatures. With a mobile app designed to be used in the field under any conditions, restorers can quickly capture the facts to tell the story of a property loss. Encircle also features real-time sync between the web and mobile applications, so users can watch as the job file is populated with information…
$250
per month
Ventiv Claims
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Ventiv Claims Administration software is designed to handle claims with speed and precision.N/A
Pricing
EncircleVentiv Claims
Editions & Modules
Small Shop
$250
per month
Medium Shop
$425
per month
Large Shop
$625
per month
No answers on this topic
Offerings
Pricing Offerings
EncircleVentiv Claims
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsMonthly Encircle subscription fee includes unlimited users, unlimited data storage, and mobile & web application access. Optional subscription add-ons or pay-as-you-go pricing available for Encircle Floor Plan & Xactimate Sketch Integration. Encircle subscription includes all features, access to Encircle Floor Plan, a dedicated Customer Success Manager, personalized training & onboarding, access to EncircleU (15+ hours of IICRC and RIA CE credits), unlimited technical support, and digitization of standard business forms.
More Pricing Information
Community Pulse
EncircleVentiv Claims
User Ratings
EncircleVentiv Claims
Likelihood to Recommend
9.2
(3 ratings)
8.0
(25 ratings)
Likelihood to Renew
-
(0 ratings)
7.2
(3 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
6.4
(3 ratings)
Online Training
-
(0 ratings)
7.0
(20 ratings)
Implementation Rating
-
(0 ratings)
7.7
(25 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
EncircleVentiv Claims
Likelihood to Recommend
Encircle Inc.
Encircle is the best field software we have ever used. The designer must have worked in the field because every challenge we face has been addressed in the software. The ability to provide our Customers so many types of reporting in real time helps keep our company in the forefront of our Industry.
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Ventiv Technology
Ventiv Claims works beautifully for workers' compensation. It is easy to use for both field employees and Risk Management. The claim nearly creates itself by allowing the digital "Injury Reporting Form" the employee fills out when they report an injury to populate the claim itself. I have the employee's own description of the incident, which helps determine compensability. In addition, the support we receive from the Ventiv Claims team is second to none. We have a dedicated account manager who ensures our success and is always willing to step in and help whenever we have a question or want something to perform differently.
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Pros
Encircle Inc.
  • Real time reporting from the job site.
  • Very detailed drying reports for all of our water losses
  • Interactive reports for our customers including photos and videos.
  • Excellent content listing and photography options.
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Ventiv Technology
  • The Ventiv team is always ready to assist in solving complex issues in a very timely manner.
  • The entire Ventiv staff is friendly, knowledgeable, and always ready to help via phone, email, web ex. Our Customer Success Manager, Doug H. is the best! And Cindy H., Machella G., Josette D., Duane J. ...just to name a few.
  • Love the fact that aspects of our daily tasks are streamlined and can be completed in one central location from claims management, to reporting, policy renewals, and payment processing.
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Cons
Encircle Inc.
  • Sometimes it takes a long time to load the job at the site.
  • As long as the internet signal is strong the software works beautifully. You can work offline in those cases where the signal is not good or not there at all.
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Ventiv Technology
  • Document handling
  • Load case management transfer
  • Slow loading times for tabs
  • Automation to assign diaries to claim assistant instead of examiner or supervisor
  • Pagination and allowing for view of more than 500 records on a tab
  • PDF converter in application requires specific formatting of the Word document
  • Need for work arounds for existing issues
  • Application built more for an Insurance carrier than a TPA
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Likelihood to Renew
Encircle Inc.
No answers on this topic
Ventiv Technology
We have been using Ventiv Claims for over ten years, and there is a wealth of information in the system. We have not seen any other system that compares to the Ventiv Claims environment.
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Usability
Encircle Inc.
No answers on this topic
Ventiv Technology
Overall, the system is easy to use. Some fields are redundant within the system, which makes it a little confusing, but once you choose which to use, you can easily hide the other field from users so they do not enter information in the other field.
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Support Rating
Encircle Inc.
No answers on this topic
Ventiv Technology
Overall the support is really good. There are only a few instances where the support could not figure out how to resolve issues we have encountered quickly.
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Online Training
Encircle Inc.
No answers on this topic
Ventiv Technology
During any training provided by Ventiv, the sessions are always two ways. It is not just a lecture that you sit through, they are generally question and answer type sessions that are very good at getting the point across. By keeping the sessions small and manageable, Ventiv can provide the training necessary so that all of the users feel comfortable.
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Implementation Rating
Encircle Inc.
No answers on this topic
Ventiv Technology
Our implementation specialist was exceptional! She went above and beyond in helping us get everything set up the way we wanted it and provided the necessary training to myself, who is the administrator of CE. There was a key piece that was missed by Ventiv during our negotiations before implementation that required us to go back and ended up costing us more money for our incident intake form.
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Alternatives Considered
Encircle Inc.
They fail to have the same features and customer service
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Ventiv Technology
I have not met with any other RMIS vendors in a very long time. They reach out all the time; however there's no sense in wasting anyone's time. I am happy with Ventiv, there are times I may get upset because there is no response when I ask for something. But I chalk it up to my issue is not top priority.
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Return on Investment
Encircle Inc.
  • Increase in Average Job Size
  • Major Increase in the QUALITY of our documentation
  • The technician say it takes longer to do the handwritten paperwork, but I would argue that they weren’t doing it the correct way before and if they were, it’s actually faster using Encircle.
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Ventiv Technology
  • We pay about $100K per year in support/update fees it has been very difficult to justify these fees as we don't use support much and many of the updates simply brought the product to an approximate level to what we thought we were purchasing in the first place.
  • Self-hosting and owning the software rather than SaaS is an incredible value.
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ScreenShots

Encircle Screenshots

Screenshot of the Encircle Claim Home Screen: Job documentation is captured in the app, which was designed to be used in the field.Screenshot of an Encircle Floor Plan: Used to captures and view 2D property floor plans directly from a smart phone.Screenshot of Encircle Reports: Detailed, organized, and professional reports can be created from any location.Screenshot of Encircle Hydro: Digital drying logs, moisture mapping, and an S500 compliant mitigation checklist for water damage restoration.Screenshot of Encircle Contents: Inventory contents are displayed and all the needed details are captured.

Ventiv Claims Screenshots

Screenshot of Claim Frequency by Age/Claim Severity by Age
Graphical Representation of Claims Frequency and Severity by AgeScreenshot of Unreviewed Documents by Examiner
Graphical Representation of documents that have not been reviewed by file handlerScreenshot of ODG Comparison – Total Cost
Graphical representation claim cost benchmarked against ODG GuidelinesScreenshot of Vendor Payment 
Graphical representation of payments made over time, payments by transaction, and total amount paid for specified time frameScreenshot of Policy Participation
Graphical Representation of reinsurance layers for a specific policyScreenshot of Claims by Month
Graphical Representation of claims entered by month that includes a filter for claim year and status