Item: Ventiv Claims
Rating: 7
Author: Joy Spillman

Implementation Rating

Our implementation specialist was exceptional! She went above and beyond in helping us get everything set up the way we wanted it and provided the necessary training to myself, who is the administrator of CE.

There was a key piece that was missed by Ventiv during our negotiations before implementation that required us to go back and ended up costing us more money for our incident intake form.

Use Cases and Deployment Scope

We are using Ventiv Claims/Claims Enterprise, for our Self-Insured, Self-Administered Workers' Compensation Program for our 40,000 employees. Ventiv Claims is used for all aspects of our Workers' Compensation claims management from incident intake, to reserves, to payments, all documentation, all notes, lost time and restricted duty tracking, state forms, departmental form letters, electronic reporting to the state for FROIs, etc. We also use the Adhoc/Jasper Reporter to report our data and create dashboards.

Pros and Cons

Business rules and choices of business rules that you can use.
Organization/hierarchy maintenance.
Managing reserves and payments.
Ability to customize.

Little bugs/glitches that require a story, patch, or upgrade to fix.
Initial security setup was A LOT to set up on all the fields and the different security groups.

Return on Investment

A positive impact would be that our claims management is now all electronic and we use to have paper files.
I have no ROI numbers because I am not privy to our budget numbers in my position.

Configuration

Being able to report out our finances and truly trust the data, business rules set up that allows for complete tracking of a claim from beginning to end with email alerts, audit capability of fields ad tabs, email alert notification of new incidents, everything is all electronic now so you don't have to go searching through a paper file to find anything related to a claim.

Online Training

They have so many webinars and training videos that are very helpful.

Key Insights

Do you think Ventiv Claims delivers good value for the price?

Yes

Are you happy with Ventiv Claims's feature set?

Yes

Did Ventiv Claims live up to sales and marketing promises?

Yes

Did implementation of Ventiv Claims go as expected?

Yes

Would you buy Ventiv Claims again?

Yes

Alternatives Considered

Origami Risk and DXC Insurance RISKMASTER

RL Solutions/RLDatix was another company that we evaluated but they did not have anything Workers' Comp related at the time.
Origami Risk was another company that we evaluated but they didn't have anything Workers' Comp related at the time and were very pricy.
RiskMaster was the product we used many moons ago for managing Workers' Comp software.

We selected Ventiv because of their history and how long they had been in the industry with Workers' Compensation.

Likelihood to Recommend

It is a very useful program for claims management.

Healthcare Company Review

Overall Satisfaction with Ventiv Claims