Engagedly vs. Maestro

Engagedly has a huge range of possibilities and we chose it because of all the functionalities it offers. I'm not marking my rating a 9 or 10 because of the UI. If you're an active user (e.g. in the people department) then you get used to the UI fast enough. However, if you only use it twice per year (like all our other users) it can be difficult to find what you need. That being said, Engagedly offers a truly broad range of HR-related functionalities and we're very happy about that!

Incentivized

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

• Goal setting: Ability to set individual OKRs, department, business unit, and top-level department OKRs; ability to align goals by level, ability to see goal hierarchy, and see how individuals making progress in their OKR impacts the overall company progress.
• Performance reviews: ability to set cycle and customize each cycle, manage cycle at the same time or independently; ability to invite external reviewer (outside of the organization) is a huge benefit.
• Learning: All learning courses can be hosted in the system and assigned to individuals or groups; ability to run reports
• Analytics and reporting capability: the new interface improves this capability a lot. Data can be zoomed in and out and presented visually for employees and managers

Incentivized

• Customer Support - I appreciate that I always get a quick response, if not immediate with easy to follow solutions to my concerns/issues. Their customer support team is always positive, friendly and helpful!
• Easy to Learn and Understand - I am not great with technology but I find Maestro easy to learn, use and navigate. It is very user friendly.
• Ability to Easily Update Charges - I appreciate the ease of access to Member and guest billing and folios and how easy it is for me to post, remove or reverse charges as need be.
• One Interface - I appreciate being able to track member information and reservations in one area! What a great tool.

Incentivized

• Notifications - it would be better if individuals can customize what notifications to receive
• Project review function - it would help if we can set up a review form that can be used any time of the year as many times as the reviewer want to use with more structure than the current feedback function (such as rating scale etc.)
• It would be helpful if the mentor meeting function is included, not additional.

Incentivized

• No ability to view contact information from a home screen (must click into profile to see phone number)
• Feels a bit archaic
• Would be nice to see "flags" or ways to mark students for calling
• Wish that the 'attempted call' option turned a student yellow instead of keeping them red

Incentivized

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

The reason I gave this rating as Engagedly shows us the tasks that are pending with the due date and also if the due date is nearing it sends us reminder emails to make sure we do not miss it. It is also helpful for new associates to know more about the organization hierarchy as documents are right shown on the home screen.

Incentivized

It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible.

Absolutely! We love engagedly because we haven't faced any kind of lagging or such issues in website. It also has a convenient app through which you can access everything. They are very polite and address to each and every query relating to software which may cause hinderence in the process.

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

the goal and review cycle alignment was superior to others. the price point was within our budget. And the employee recognition wasn't too over the top but also wasn't boring. we also looked at the clear company and a few others

Incentivized

I haven't used other software dedicated to Quality Assurance, but we did use Google sheets, it was easier to use, faster too, but the process of linking one specific flag to an specific admin to provide personalized feedback to them was hard and lengthy, now with Maestro it is so much easier to provide that feedback or coaching to an specific admin, and to take it back if there was a judgement error.

• the survey features have enabled us to run some good snapshot engagement data, and then react to the feedback quickly
• we are currently working on the performance management module so this is a work in progress, but I definitely see potential
• our employees currently don't use the system regularly enough to see the benefit so this is an opportunity for us
• The knowledge hub is great place for us to store company information
• The e-learning module will be a great place for us to log training

Incentivized

• At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
• Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
• No other impacts that I can think of.

Incentivized