What users are saying about
15 Ratings
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Score 8.2 out of 100
60 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray | TrustRadius Reviewer

Oracle Social Cloud (legacy)

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
Mike Bernard | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

CX Social
8.0
Oracle Social Cloud (legacy)
Boolean keyword searches
CX Social
8.2
Oracle Social Cloud (legacy)
Filtering out noise/spam
CX Social
8.2
Oracle Social Cloud (legacy)
Sentiment analysis
CX Social
8.2
Oracle Social Cloud (legacy)
Broad channel coverage
CX Social
7.3
Oracle Social Cloud (legacy)

Publishing

CX Social
7.7
Oracle Social Cloud (legacy)
Content planning and scheduling
CX Social
7.3
Oracle Social Cloud (legacy)
Audience targeting
CX Social
8.2
Oracle Social Cloud (legacy)
Content optimization
CX Social
8.2
Oracle Social Cloud (legacy)
Workflow management
CX Social
7.3
Oracle Social Cloud (legacy)

Engagement

CX Social
7.9
Oracle Social Cloud (legacy)
Automated routing and prioritization
CX Social
8.2
Oracle Social Cloud (legacy)
Customer interaction histories
CX Social
8.2
Oracle Social Cloud (legacy)
Bulk actions
CX Social
7.3
Oracle Social Cloud (legacy)

Marketing

CX Social
8.0
Oracle Social Cloud (legacy)
Lead generation
CX Social
8.2
Oracle Social Cloud (legacy)
Content marketing
CX Social
7.3
Oracle Social Cloud (legacy)
Paid media management
CX Social
8.2
Oracle Social Cloud (legacy)
Campaigns and promotions
CX Social
8.2
Oracle Social Cloud (legacy)

Channel coverage/integration

CX Social
7.8
Oracle Social Cloud (legacy)
Twitter
CX Social
8.2
Oracle Social Cloud (legacy)
Facebook
CX Social
7.3
Oracle Social Cloud (legacy)
LinkedIn
CX Social
7.3
Oracle Social Cloud (legacy)
Google+
CX Social
8.2
Oracle Social Cloud (legacy)
Instagram
CX Social
8.2
Oracle Social Cloud (legacy)
Pinterest
CX Social
8.2
Oracle Social Cloud (legacy)
YouTube
CX Social
7.3
Oracle Social Cloud (legacy)

Reporting/analytics

CX Social
7.9
Oracle Social Cloud (legacy)
Campaign success analytics
CX Social
7.3
Oracle Social Cloud (legacy)
Real-time tracking
CX Social
8.2
Oracle Social Cloud (legacy)
Competitor analysis
CX Social
8.2
Oracle Social Cloud (legacy)

Account management

CX Social
7.7
Oracle Social Cloud (legacy)
Role-based user permissions & privileges
CX Social
8.2
Oracle Social Cloud (legacy)
Mobile access
CX Social
7.3
Oracle Social Cloud (legacy)

Pros

CX Social

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
Brian Cowan-Moore | TrustRadius Reviewer

Cons

CX Social

  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Péter Sörös | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
  • No ability to boost posts or ads from SRM.
  • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
  • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CX Social

CX Social 7.6
Based on 9 answers
We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.
Anonymous | TrustRadius Reviewer

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 10 answers
Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
Anonymous | TrustRadius Reviewer

Usability

CX Social

CX Social 8.2
Based on 1 answer
No answer on this topic is available.

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 1 answer
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
Mike Bernard | TrustRadius Reviewer

Support Rating

CX Social

No score
No answers yet
No answers on this topic

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 8.3
Based on 8 answers
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
Anonymous | TrustRadius Reviewer

Online Training

CX Social

No score
No answers yet
No answers on this topic

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 5.0
Based on 1 answer
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CX Social

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
Anonymous | TrustRadius Reviewer

Oracle Social Cloud (legacy)

I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
Anonymous | TrustRadius Reviewer

Return on Investment

CX Social

  • CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
  • I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
  • It has been the most dependable Marketing and Social Media Management tools I have ever used.
mike bray | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
Ben Herrington | TrustRadius Reviewer

Pricing Details

CX Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Social Cloud (legacy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
varies pending package.*

* varies pending package.

Rating Summary

Likelihood to Recommend

CX Social
8.2
Oracle Social Cloud (legacy)
7.6

Likelihood to Renew

CX Social
7.6
Oracle Social Cloud (legacy)
9.0

Usability

CX Social
8.2
Oracle Social Cloud (legacy)
9.0

Support Rating

CX Social
Oracle Social Cloud (legacy)
8.3

Online Training

CX Social
Oracle Social Cloud (legacy)
5.0

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