EPAY Systems vs. SilkRoad Learning

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Incentivized

It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product

Incentivized

• EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions.
• System functionality is configurable so that we minimize custom programming.

Incentivized

• GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
• The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
• The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

• 'my profile' has been a little glitchy for us but we are a very small team and don't use that element much, photos don't load or stay loaded
• Sometimes the main list with due dates, type of training etc. seems hard for people to completely understand some more customizable sections here would be useful for us
• On the whole, is not a customizable as other platforms we've used. Is good at tracking but not so much the kind of cataloging we need.

Incentivized

Our training director has determined that the customer service and ease of use is too difficult. She intends to check into other LMS systems and end our contract with Silkroad.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.

Incentivized

There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.

Incentivized

It works well most of the time.

Incentivized

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.

Incentivized

some are thorough and others are not. I like that they are available for review.

Incentivized

Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other
alternatives. With other alternatives, there was one issue or another which just
used to not give us a very smooth and subtle experience. Thankfully, this tool
has solved all our problems and has been a godsend gift that does its job
quietly and lets the final results make the noise.

Incentivized

SilkRoad Learning is much easier to customize and roll out globally. The Skillsoft product was expensive, cumbersome, and required a large ramp up time. When working with clients on Skillsoft, too much had to be predetermined, the languages were not fully developed and learners had to pay each time they accessed a module and get reimbursement from the company - it was not effective.

Incentivized

The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.

Incentivized

• Decreased the Risk of lawsuits due to paying incorrectly
• Allows for accurate Payroll process
• Employees are paid correctly per the law- Employee Happiness

Incentivized

• GreenLight has provided an easy route for our users to receive training online and in-class. They can quickly and easily search and sign up for anything on the catalog. Being in healthcare, we provide a lot of training on a constant basis. GreenLight has provided a great foundation for our company to accomplish it's training needs and goals.
• Employees can quickly access and complete online trainings so that they can get back to their jobs.

Incentivized