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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epic

    Score8.6 out of 10
    N/AEpic offers a suite of medical practice management and EHR software.N/A

    Alfresco

    Score9 out of 10
    N/AThe Alfresco platform, from Hyland, delivers comprehensive cloud-native content services. It is used to intelligently activate processes and content to accelerate the flow of business.N/A
    Pricing
    EpicAlfresco
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EpicAlfresco
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EpicAlfresco
    Considered Both Products
    Epic
    No answer on this topic
    Hyland
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    EpicAlfresco
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Epic and Alfresco
    Feature
    Epic
    8.3
    7 Ratings
    10% above category average
    Alfresco
    -
    Ratings
    Real-time eligibility verification8.36 Ratings00 Ratings
    Claims management8.36 Ratings00 Ratings
    Coding8.37 Ratings00 Ratings
    Patient billing8.37 Ratings00 Ratings
    Financial Reporting8.36 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Epic and Alfresco
    Feature
    Epic
    7.9
    7 Ratings
    3% above category average
    Alfresco
    -
    Ratings
    Rule-based scheduling8.67 Ratings00 Ratings
    Automated appointment reminders10.05 Ratings00 Ratings
    Automated patient check-in7.35 Ratings00 Ratings
    Multi-location support8.66 Ratings00 Ratings
    Calendar interface5.06 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Epic and Alfresco
    Feature
    Epic
    8.6
    7 Ratings
    18% above category average
    Alfresco
    -
    Ratings
    Charting / document management9.37 Ratings00 Ratings
    Templates9.37 Ratings00 Ratings
    Patient portal8.67 Ratings00 Ratings
    Mobile/tablet support7.97 Ratings00 Ratings
    Fax integration8.65 Ratings00 Ratings
    Integration with other EMR and PM systems7.37 Ratings00 Ratings
    Workflow automation7.95 Ratings00 Ratings
    Speech recognition10.04 Ratings00 Ratings
    Customization7.67 Ratings00 Ratings
    E-prescribing9.37 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Epic and Alfresco
    Feature
    Epic
    9.5
    7 Ratings
    14% above category average
    Alfresco
    -
    Ratings
    HIPAA compliance10.07 Ratings00 Ratings
    Role-based permission levels9.37 Ratings00 Ratings
    Data backups and redundancy9.37 Ratings00 Ratings
    Local mode / networking failsafe9.37 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Epic and Alfresco
    Feature
    Epic
    7.7
    7 Ratings
    2% above category average
    Alfresco
    -
    Ratings
    Task tracking6.97 Ratings00 Ratings
    Specialty-specific workflows6.97 Ratings00 Ratings
    Multi-office / multi-physician capabilities9.37 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Epic and Alfresco
    Feature
    Epic
    -
    Ratings
    Alfresco
    8.2
    7 Ratings
    1% above category average
    Content capture & imaging00 Ratings9.05 Ratings
    File sync, storage & archiving00 Ratings9.06 Ratings
    Document management00 Ratings9.07 Ratings
    Records management00 Ratings8.06 Ratings
    Content search & retrieval00 Ratings10.07 Ratings
    Enterprise content collaboration00 Ratings7.07 Ratings
    Content publishing & creation00 Ratings7.05 Ratings
    Security, risk management & information governance00 Ratings9.06 Ratings
    Contract lifecycle management00 Ratings8.95 Ratings
    Automated workflows00 Ratings8.04 Ratings
    Artificial intelligence00 Ratings6.03 Ratings
    Mobile support00 Ratings7.04 Ratings
    Integration00 Ratings8.04 Ratings
    Best Alternatives
    EpicAlfresco
    Small Businesses
    athenaClinicals
    Score10 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    eClinicalWorks
    Score7.9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EpicAlfresco
    Likelihood to Recommend
    8.6
    (8 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (9 ratings)
    Usability
    9.0
    (6 ratings)
    9.0
    (3 ratings)
    Support Rating
    10.0
    (6 ratings)
    7.0
    (2 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    EpicAlfresco
    Likelihood to Recommend
    Epic
    Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
    Incentivized
    Read full review
    Hyland
    Easy integration with the external APIs Workflows can be invoked via REST call Wonderful swagger documentation for process REST APIs REST, MULE, CAMEL, Google Drive, and Box features are available with Alfresco Process Services The micro-service version deployment should be well documented and needs improvement
    Incentivized
    Read full review
    Pros
    Epic
    • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
    • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
    • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
    • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
    • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
    Incentivized
    Read full review
    Hyland
    • Basic workflows are easy enough for casual users to set up and utilize.
    • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
    • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
    • Folder rules are easy to set up and make assignment of metadata easier to automate.
    Incentivized
    Read full review
    Cons
    Epic
    • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
    • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
    Incentivized
    Read full review
    Hyland
    • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
    • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
    • Integration with multiple silos for content.
    Incentivized
    Read full review
    Likelihood to Renew
    Epic
    It is beyond measure the best EHR on the market.
    Incentivized
    Read full review
    Hyland
    As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
    Incentivized
    Read full review
    Usability
    Epic
    You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
    Incentivized
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    Hyland
    The UI is very intuitive, most of our users figure out how to use the platform by themselves, so there's not much training needed.
    You can upload files by using the web drag and drop, WebDAV, FTP, and more.
    Most of the platform already works as-is so you can just deploy it using Docker and it's mostly ready to go.
    Incentivized
    Read full review
    Support Rating
    Epic
    The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
    Incentivized
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    Hyland
    I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
    Incentivized
    Read full review
    In-Person Training
    Epic
    Well-vetted lesson plans that teach you what you need to know for success.
    Incentivized
    Read full review
    Hyland
    No answers on this topic
    Online Training
    Epic
    While not as effective as in-person training, it is still adequate.
    Incentivized
    Read full review
    Hyland
    No answers on this topic
    Implementation Rating
    Epic
    Epic has a regimented implementation process that ensures a successful go-live.
    Incentivized
    Read full review
    Hyland
    Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
    Incentivized
    Read full review
    Alternatives Considered
    Epic
    Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
    Read full review
    Hyland
    All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
    Incentivized
    Read full review
    Return on Investment
    Epic
    • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
    • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
    • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
    Incentivized
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    Hyland
    • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
    • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
    • Ability to secure documents and provide access to only those who should be allowed to see that content
    Incentivized
    Read full review
    ScreenShots

    Alfresco Screenshots

    Screenshot of Alfresco Control CenterScreenshot of Alfresco