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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor ECM

    Score7.7 out of 10
    N/AEpicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A

    SugarSync

    Score3.6 out of 10
    N/ASugarSync is a cloud storage and backup solution designed for small businesses.

    $7.50

    per month

    Pricing
    Epicor ECMSugarSync
    Editions & Modules
    No answers on this topic
    100 GB
    $7.49
    per month
    250 GB
    $9.99
    per month
    500 GB
    $18.95
    per month
    Offerings
    Pricing Offerings
    Epicor ECMSugarSync
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Epicor ECMSugarSync
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Epicor ECM and SugarSync
    Feature
    Epicor ECM
    9.4
    4 Ratings
    15% above category average
    SugarSync
    -
    Ratings
    Content capture & imaging9.04 Ratings00 Ratings
    File sync, storage & archiving9.04 Ratings00 Ratings
    Document management9.04 Ratings00 Ratings
    Records management10.04 Ratings00 Ratings
    Content search & retrieval10.04 Ratings00 Ratings
    Enterprise content collaboration9.03 Ratings00 Ratings
    Content publishing & creation9.02 Ratings00 Ratings
    Security, risk management & information governance9.94 Ratings00 Ratings
    Contract lifecycle management9.03 Ratings00 Ratings
    Automated workflows9.94 Ratings00 Ratings
    Artificial intelligence9.01 Ratings00 Ratings
    Mobile support10.02 Ratings00 Ratings
    Integration9.93 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Epicor ECM and SugarSync
    Feature
    Epicor ECM
    -
    Ratings
    SugarSync
    9.4
    8 Ratings
    11% above category average
    Versioning00 Ratings8.06 Ratings
    Video files00 Ratings9.05 Ratings
    Audio files00 Ratings10.05 Ratings
    Document collaboration00 Ratings10.07 Ratings
    Access control00 Ratings10.08 Ratings
    File search00 Ratings9.08 Ratings
    Device sync00 Ratings10.08 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Epicor ECM and SugarSync
    Feature
    Epicor ECM
    -
    Ratings
    SugarSync
    9.7
    8 Ratings
    11% above category average
    User and role management00 Ratings10.07 Ratings
    File organization00 Ratings9.08 Ratings
    Device management00 Ratings10.08 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Epicor ECM and SugarSync
    Feature
    Epicor ECM
    -
    Ratings
    SugarSync
    10.0
    8 Ratings
    14% above category average
    Performance00 Ratings10.08 Ratings
    Reliability00 Ratings10.08 Ratings
    Storage Reports00 Ratings10.06 Ratings
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    Epicor ECMSugarSync
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    Egnyte
    Score9.3 out of 10
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Medium-sized Companies
    Alfresco
    Score9 out of 10
    Apple iCloud
    Score8.4 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Epicor ECMSugarSync
    Likelihood to Recommend
    10.0
    (7 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    9.9
    (3 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Epicor ECMSugarSync
    Likelihood to Recommend
    Epicor Software
    It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
    Incentivized
    Read full review
    Ziff Davis Inc
    When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
    Incentivized
    Read full review
    Pros
    Epicor Software
    • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
    • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
    • The functionalities are straight forward, so it is not hard to use the docStar system.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
    • Works in the background - although this is true for all
    • You can share with others - including those who do not use SugarSync
    Incentivized
    Read full review
    Cons
    Epicor Software
    • Cost is an issue, pricey for what it's essentially glorified cloud storage.
    • No ability to lookup vehicles by stock number or phone number.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
    Incentivized
    Read full review
    Likelihood to Renew
    Epicor Software
    No answers on this topic
    Ziff Davis Inc
    1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
    Read full review
    Support Rating
    Epicor Software
    Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
    Incentivized
    Read full review
    Ziff Davis Inc
    Customer service is amazing, they are always fast to respond and very helpful.
    Incentivized
    Read full review
    Alternatives Considered
    Epicor Software
    A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
    Incentivized
    Read full review
    Ziff Davis Inc
    SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
    Incentivized
    Read full review
    Return on Investment
    Epicor Software
    • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
    Incentivized
    Read full review
    Ziff Davis Inc
    • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
    • We achieved faster project collaboration with SugarSync.
    Incentivized
    Read full review
    ScreenShots