Epsilon PeopleCloud vs. Pinpointe On-Demand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epsilon PeopleCloud
Score 8.0 out of 10
N/A
Epsilon PeopleCloud (formerly the Agility platform with Agility Harmony) is an enterprise-level email marketing and cross-channel campaign management platform competing with Responsys, Cheetah Mail, ExactTarget, etc. The vendor has a strong international presence with staff in 14 countries.N/A
Pinpointe On-Demand
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Pinpointe On-Demand is an email marketing platform best suited to medium-sized businesses and agencies. Pricing starts at $36 / month for 5,000 email. Pinpointe also offers plans based on number of active subscribers.
$74
Contacts, Email Volume
Pricing
Epsilon PeopleCloudPinpointe On-Demand
Editions & Modules
No answers on this topic
Standard Edition
$74+
Contacts, Email Volume
Enterprise Edition
$390+
Per User; Email Volume
Offerings
Pricing Offerings
Epsilon PeopleCloudPinpointe On-Demand
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epsilon PeopleCloudPinpointe On-Demand
Top Pros
Top Cons
Features
Epsilon PeopleCloudPinpointe On-Demand
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Epsilon PeopleCloud
10.0
1 Ratings
20% above category average
Pinpointe On-Demand
9.0
7 Ratings
10% above category average
Dynamic content10.01 Ratings9.16 Ratings
Ability to test dynamic content10.01 Ratings9.16 Ratings
A/B testing10.01 Ratings9.16 Ratings
Mobile optimization10.01 Ratings9.17 Ratings
Email deliverability reporting10.01 Ratings9.17 Ratings
Triggered drip sequences10.01 Ratings9.14 Ratings
WYSIWYG email editor00 Ratings9.17 Ratings
Landing pages00 Ratings8.53 Ratings
List management00 Ratings9.17 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Epsilon PeopleCloud
10.0
1 Ratings
24% above category average
Pinpointe On-Demand
9.3
7 Ratings
17% above category average
Dashboards10.01 Ratings9.17 Ratings
Standard reports10.01 Ratings9.17 Ratings
Custom reports10.01 Ratings9.66 Ratings
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Score 10.0 out of 10
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Score 8.6 out of 10
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User Ratings
Epsilon PeopleCloudPinpointe On-Demand
Likelihood to Recommend
7.0
(1 ratings)
9.1
(9 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Epsilon PeopleCloudPinpointe On-Demand
Likelihood to Recommend
Epsilon
Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
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Pinpointe On-Demand
Pinpointe is perfect for managing large numbers of contacts, including gathering new contacts and storing them throughout your databases, which can further be broken into lists and then individual tags for sorting and sending. Where it really excels is in the email marketing sector. We are able to send as many as several hundred thousand emails per hour, making sure all of our customers get time sensitive marketing material quickly.
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Pros
Epsilon
  • Fairly intuitive if you have previous experience with high-end email tools.
  • The training opportunities are good - they offer both online and/or live training.
  • The support we receive is very good.
  • The reporting feature is good - a lot of detailed information.
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Pinpointe On-Demand
  • The detailed statistics page is really helpful.
  • Excellent and flexible Builder.
  • Customer Service responds within one hour.
  • Stock photos included.
  • Database separation & sub-accounts.
  • Excellent multi-inbox previewer available.
  • Responsive templates.
  • Invaluable webinars and training.
Read full review
Cons
Epsilon
  • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
  • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
  • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
  • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
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Pinpointe On-Demand
  • Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset. That being said, our company as a whole is happy with what Pinpointe provides us with as is.
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Likelihood to Renew
Epsilon
No answers on this topic
Pinpointe On-Demand
Pinpointe On-Demand is a critical component of our marketing infrastructure and we will continue to use it to support our email marketing requirements
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Support Rating
Epsilon
No answers on this topic
Pinpointe On-Demand
They are quick to respond to requests, usually within an hour. If they don't have an immediate fix to a problem, they let me know what the status is and what they are doing about a request. In some cases, if the development team needs to be involved because a bug is found, they have fixed and patched the system same day. Rarely do I ever get that kind of customer support response with any other company. They don't have a premium support tier because they treat every request with the same level of professionalism and response time (again, to at least let you know it was received and an actual person is looking at it, even if they are busy with other requests).
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Alternatives Considered
Epsilon
While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
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Pinpointe On-Demand
Pinpointe is a great #2 for specialty campaigns. Our bounce rates were higher than with other providers. Pinpointe's detailed reports and interface are a step above the competition.
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Return on Investment
Epsilon
  • Increased email production = more communication to customers.
  • Better reporting = determine areas for improvement or scale up efforts.
  • Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
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Pinpointe On-Demand
  • Our ROI has gone up significantly since using Pinpointe.
  • We are able to use the coding to implement a join form on our website directly so we don't have to download from our website and upload to Pinpointe each time we want to add our contacts.
  • Our emails show up white-labeled so it is our own branding on all emails.
Read full review
ScreenShots

Pinpointe On-Demand Screenshots

Screenshot of Industry Leading Reporting & AnalyticsScreenshot of Drag n Drop builder - create mobile friendly, responsive emails in 5 minutes!Screenshot of Compare, Analyze historic trendsScreenshot of Make your campaign stand out - Over 40,000 stock images - freeScreenshot of Improve User engagement - set up Preference CentersScreenshot of Send with confidence. Preview your email in the top 25+ inboxes