TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Esker

    Score7.4 out of 10
    N/AEsker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A

    Hubdoc

    Score8.7 out of 10
    N/AHubdoc, a Xero company since the 2018 acquisition, is a bill management software solution, allowing users to capture and sync bills, receipts, bank statements and related documents to the user's preferred accounting software (e.g. Quickbooks, Xero, etc.).

    $12

    per month

    Pricing
    EskerHubdoc
    Editions & Modules
    No answers on this topic
    Starting Price
    $12.00
    per month
    Offerings
    Pricing Offerings
    EskerHubdoc
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    EskerHubdoc
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    M‑Files
    Score8.9 out of 10
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    Square 9 Softworks
    Score9.3 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    EskerHubdoc
    Likelihood to Recommend
    10.0
    (17 ratings)
    10.0
    (14 ratings)
    Usability
    5.5
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.9
    (10 ratings)
    3.0
    (3 ratings)
    User Testimonials
    EskerHubdoc
    Likelihood to Recommend
    Esker
    Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
    Incentivized
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    Xero
    When I am out purchasing items for my business I can quickly take photos of receipts and upload via the app and not have to worry if I lose or damage a receipt. This is very handy for me. Hubdoc also allows me to get all my invoices, payments and statements to my bookkeeper very easily which saves me money and time. I only use Hubdoc for business purposes which is where I feel it is most suitable. I probably wouldn't use it for personal stuff as I don't track personal that strictly.
    Incentivized
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    Pros
    Esker
    • Esker makes automated invoice sending very easy
    • Esker tracks the sending of documents & records whether or not the message was successful
    • Esker offers various reports that can be very helpful
    • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
    Incentivized
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    Xero
    • Extracts data from documents both from a feed and a scan really quick.
    • Availability of automated feeds directly from the supplier.
    • Integration with accounting software e.g. Xero (now owned by them) and QBO.
    • Ability to auto-archive to many different cloud storage locations such as Google Drive and ShareFile.
    Incentivized
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    Cons
    Esker
    • We can't enter credit memos in Esker. Need to enter in SAP and then link.
    • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
    • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
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    Xero
    • Although it is great that they can automatically get bank statements and transactions once linked, these links have been very unreliable historically.
    • Figuring out how to set up the automatic feed is cumbersome. You can land up being inundated with useless transaction data.
    • you have to upload each document separately. The program cannot differentiate/split PDFs.
    Incentivized
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    Usability
    Esker
    Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
    Incentivized
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    Xero
    I think this is one of the easiest apps to use on both mobile and desktop. Once it was all set up by my bookkeeper all I needed to do was upload things. I recall the set up being quite simple and we've only made a few small changes over the years.
    Incentivized
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    Support Rating
    Esker
    They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
    Incentivized
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    Xero
    At the time we implemented Hubdoc (more than 2 years ago) it was quite cutting edge and did have strong advances from the competition plus its pricing was definitely more competitive (flat rate vs price per data extraction model). However, currently the competition has caught up and now many of Hubdoc's core features are being built into online accounting software natively.
    Incentivized
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    Alternatives Considered
    Esker
    I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
    Incentivized
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    Xero
    We did not get far into evaluating other solutions we were looking at because Hubdoc came highly recommended from peers, coupled with Xero and Gusto. The cost for Thompson-Reuters is high. We quickly honed in on Hubdoc due to cost and recommendation and are very glad that we did.
    Incentivized
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    Return on Investment
    Esker
    • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
    • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
    • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
    Incentivized
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    Xero
    • We are processing much faster than expected
    • Clients are getting receipts in faster and allowing us not to stalk them to process their banking
    • It is a file for us besides attaching to the invoice we also have the history of bills/receipts in Hubdoc
    Incentivized
    Read full review
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