TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Esker

    Score7.4 out of 10
    N/AEsker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A

    Alfresco

    Score9 out of 10
    N/AThe Alfresco platform, from Hyland, delivers comprehensive cloud-native content services. It is used to intelligently activate processes and content to accelerate the flow of business.N/A
    Pricing
    EskerAlfresco
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EskerAlfresco
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EskerAlfresco
    Considered Both Products
    Esker
    No answer on this topic
    Hyland
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    EskerAlfresco
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Esker and Alfresco
    Feature
    Esker
    -
    Ratings
    Alfresco
    8.2
    7 Ratings
    1% above category average
    Content capture & imaging00 Ratings9.05 Ratings
    File sync, storage & archiving00 Ratings9.06 Ratings
    Document management00 Ratings9.07 Ratings
    Records management00 Ratings8.06 Ratings
    Content search & retrieval00 Ratings10.07 Ratings
    Enterprise content collaboration00 Ratings7.07 Ratings
    Content publishing & creation00 Ratings7.05 Ratings
    Security, risk management & information governance00 Ratings9.06 Ratings
    Contract lifecycle management00 Ratings8.95 Ratings
    Automated workflows00 Ratings8.04 Ratings
    Artificial intelligence00 Ratings6.03 Ratings
    Mobile support00 Ratings7.04 Ratings
    Integration00 Ratings8.04 Ratings
    Best Alternatives
    EskerAlfresco
    Small Businesses
    M‑Files
    Score8.9 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Square 9 Softworks
    Score9.3 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EskerAlfresco
    Likelihood to Recommend
    10.0
    (17 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (9 ratings)
    Usability
    5.5
    (2 ratings)
    9.0
    (3 ratings)
    Support Rating
    8.9
    (10 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    EskerAlfresco
    Likelihood to Recommend
    Esker
    Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
    Incentivized
    Read full review
    Hyland
    Easy integration with the external APIs Workflows can be invoked via REST call Wonderful swagger documentation for process REST APIs REST, MULE, CAMEL, Google Drive, and Box features are available with Alfresco Process Services The micro-service version deployment should be well documented and needs improvement
    Incentivized
    Read full review
    Pros
    Esker
    • Esker makes automated invoice sending very easy
    • Esker tracks the sending of documents & records whether or not the message was successful
    • Esker offers various reports that can be very helpful
    • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
    Incentivized
    Read full review
    Hyland
    • Basic workflows are easy enough for casual users to set up and utilize.
    • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
    • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
    • Folder rules are easy to set up and make assignment of metadata easier to automate.
    Incentivized
    Read full review
    Cons
    Esker
    • We can't enter credit memos in Esker. Need to enter in SAP and then link.
    • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
    • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
    Read full review
    Hyland
    • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
    • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
    • Integration with multiple silos for content.
    Incentivized
    Read full review
    Likelihood to Renew
    Esker
    No answers on this topic
    Hyland
    As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
    Incentivized
    Read full review
    Usability
    Esker
    Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
    Incentivized
    Read full review
    Hyland
    The UI is very intuitive, most of our users figure out how to use the platform by themselves, so there's not much training needed.
    You can upload files by using the web drag and drop, WebDAV, FTP, and more.
    Most of the platform already works as-is so you can just deploy it using Docker and it's mostly ready to go.
    Incentivized
    Read full review
    Support Rating
    Esker
    They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
    Incentivized
    Read full review
    Hyland
    I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
    Incentivized
    Read full review
    Implementation Rating
    Esker
    No answers on this topic
    Hyland
    Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
    Incentivized
    Read full review
    Alternatives Considered
    Esker
    I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
    Incentivized
    Read full review
    Hyland
    All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
    Incentivized
    Read full review
    Return on Investment
    Esker
    • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
    • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
    • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
    Incentivized
    Read full review
    Hyland
    • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
    • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
    • Ability to secure documents and provide access to only those who should be allowed to see that content
    Incentivized
    Read full review
    ScreenShots

    Alfresco Screenshots

    Screenshot of Alfresco Control CenterScreenshot of Alfresco